About Company
Joining Career.zycto means becoming part of an agile team dedicated to empowering our employees with seamless technology experiences. We’re on a mission to build a robust, user-centric IT infrastructure that fuels innovation and productivity across all departments. For an IT Support Specialist, this isn’t just about fixing problems; it’s about being the frontline hero, directly contributing to our operational excellence and fostering a culture of efficiency. Career.zycto champions professional growth, offering a dynamic environment where your technical expertise and problem-solving skills will be valued and continuously developed. Be the crucial link in our digital ecosystem.
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Job Description
As an IT Support Specialist at Career.zycto, you will be the cornerstone of our technology operations in Singapore, providing essential front-line support to ensure our employees have the tools and assistance they need to thrive. We are seeking a highly motivated and customer-focused individual who possesses a strong blend of technical expertise, exceptional communication skills, and a proactive approach to problem-solving. In this full-time, on-site role, you will be instrumental in maintaining the stability and efficiency of our IT systems, ranging from desktop support and network troubleshooting to software installations and hardware maintenance.
Your day-to-day will involve responding promptly to helpdesk tickets, diagnosing and resolving a wide array of technical issues, and guiding users through various IT processes with patience and clarity. This includes supporting a diverse range of hardware such as laptops, desktops, printers, and mobile devices, as well as a variety of software applications including operating systems, productivity suites, and internal proprietary tools. You’ll manage user accounts, permissions, and ensure adherence to security best practices. Beyond reactive support, you will play a key role in proactive maintenance activities, including system updates, patching, and routine checks to prevent potential disruptions. Your responsibilities will also extend to IT asset management, accurately tracking hardware and software inventory, and contributing to the continuous improvement of our IT services through documentation and process enhancements.
This position offers a fantastic opportunity to immerse yourself in a dynamic corporate environment, working closely with various departments and collaborating with a supportive IT team. You will not only resolve immediate technical challenges but also educate users, empowering them to leverage technology more effectively. We value individuals who are eager to learn, adapt to new technologies swiftly, and are passionate about delivering outstanding user experiences. If you’re ready to take ownership of IT challenges, contribute significantly to our operational success, and grow your career in a vibrant Singapore setting, Career.zycto is the place for you to make a tangible impact. We believe that robust and responsive IT support is the backbone of any successful organization, and your dedication will directly empower our entire workforce to achieve their full potential. Join us in building a resilient and efficient technological landscape.
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Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues.
- Respond to helpdesk tickets promptly, prioritize requests, and ensure timely resolution.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment.
- Troubleshoot operating system issues (Windows, macOS) and common applications (MS Office 365, Google Workspace).
- Manage user accounts, passwords, and access rights in Active Directory/Azure AD.
- Assist with network connectivity issues, including Wi-Fi and VPN troubleshooting.
- Perform regular IT asset inventory and lifecycle management.
- Document technical procedures, solutions, and knowledge base articles.
- Educate users on IT best practices and security awareness.
- Collaborate with senior IT staff on system upgrades and infrastructure projects.
Required Skills
- Minimum 2 years of experience in an IT Support or Helpdesk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with Microsoft 365 or Google Workspace administration and support.
- Familiarity with Active Directory or Azure AD for user management.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to provide exceptional customer service.
Preferred Qualifications
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or ITIL Foundation certification.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow).
- Knowledge of mobile device management (MDM) solutions.
- Experience supporting VoIP systems.
- Basic scripting skills (e.g., PowerShell).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive medical, dental, and vision insurance.
- Generous annual leave and sick leave policies.
- Opportunities for professional development and certification sponsorship.
- Modern office environment in a prime Singapore location.
- Employee wellness programs and team-building activities.
- Access to cutting-edge technology and tools.
- Mentorship and career growth opportunities within a dynamic team.
How to Apply
Ready to make a difference at Career.zycto? We encourage all qualified candidates to submit their application by clicking on the link below. Please ensure your resume highlights your relevant experience and skills.
