About Company
Are you ready to be the linchpin of our technological operations? Career.zycto is a dynamic and forward-thinking recruitment firm dedicated to connecting top talent with innovative companies. We understand that a seamless technological backbone is crucial for our success, especially in a hybrid work environment. For an IT Support professional, this means a chance to make a tangible impact, ensuring our team across Lichfield and beyond remains productive and empowered. Join us and contribute directly to our mission of excellence through robust IT solutions.
Job Description
Career.zycto is seeking a dedicated and proactive IT Support Staff member to join our team in a hybrid capacity, serving our operations across Lichfield and the wider Birmingham region. This pivotal role ensures the smooth functioning of our IT infrastructure, providing essential technical assistance to both on-site and remote employees. As an IT Support Staff, you will be the first point of contact for all technical queries, troubleshooting issues, and maintaining our systems to guarantee uninterrupted productivity.
In today’s fast-paced recruitment landscape, reliable technology is not just an advantage; it’s a necessity. You will be instrumental in supporting our recruitment consultants and administrative staff, enabling them to connect with candidates and clients seamlessly. Your responsibilities will span from resolving hardware and software problems, managing network connectivity, to providing user training and maintaining our internal IT documentation. This hybrid role offers the flexibility of working from our Lichfield office for collaborative tasks and dedicated remote workdays, requiring excellent time management and self-motivation.
You will tackle a variety of challenges daily, from diagnosing and fixing PC and laptop issues, configuring new user accounts, managing our CRM and other business-critical applications, to ensuring our cloud-based systems are accessible and secure. We are looking for someone who thrives on problem-solving, possesses a keen eye for detail, and has a genuine passion for helping others navigate technological hurdles. This role demands a strong understanding of current IT best practices, a customer-service oriented mindset, and the ability to communicate complex technical information in an understandable way to non-technical users.
Joining Career.zycto means becoming part of a supportive and evolving environment where your contributions are valued. We believe in continuous learning and will provide opportunities for professional development to help you grow your skills and advance your career in IT. If you are eager to apply your technical expertise in a dynamic, people-focused industry, and are looking for a role where you can make a tangible difference every day, we encourage you to apply.
Key Responsibilities
- Provide first and second-line IT support to all staff, both on-site and remote, via phone, email, and ticketing system.
- Troubleshoot and resolve hardware (laptops, desktops, printers, mobile devices) and software (OS, MS Office, CRM, cloud applications) issues.
- Set up, configure, and maintain new user accounts, workstations, and associated peripherals.
- Monitor network health, perform basic network troubleshooting, and ensure internet connectivity.
- Assist with the management and maintenance of internal IT systems and documentation.
- Conduct user training on new software, hardware, or IT policies.
- Manage IT asset inventory and procure new equipment as needed.
- Implement and maintain security best practices, including antivirus management and access controls.
- Escalate complex issues to senior IT staff or external vendors when necessary.
Required Skills
- Proven experience in an IT support role (minimum 2 years).
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with cloud-based productivity suites (e.g., Microsoft 365, Google Workspace).
- Excellent problem-solving and analytical skills.
- Outstanding verbal and written communication skills.
- Ability to provide patient and effective support to users with varying technical proficiencies.
- Self-motivated and able to manage workload effectively in a hybrid work environment.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
- Experience with a ticketing system (e.g., Zendesk, Freshservice).
- Knowledge of remote desktop support tools.
- Understanding of basic cybersecurity principles.
- Experience supporting CRM systems or recruitment software.
Perks & Benefits
- Competitive salary package.
- Flexible hybrid working model.
- Opportunities for professional development and certifications.
- Generous holiday allowance.
- Supportive and collaborative team environment.
- Modern office facilities in Lichfield.
- Company pension scheme.
How to Apply
Ready to make an impact? Please click on the application link below to submit your detailed CV and a cover letter outlining your experience and why you are the ideal candidate for this Hybrid IT Support Staff position at Career.zycto.
