About Company
ATS Automation Tooling Systems is a global industry leader in automation solutions, specializing in the design, construction, and service of custom automation equipment for various markets, including life sciences, automotive, consumer products, and energy. With a rich history of innovation spanning over 40 years, ATS is committed to pushing the boundaries of technology to deliver intelligent automation solutions that improve productivity and quality for its customers worldwide. Our culture fosters innovation, collaboration, and continuous improvement, providing employees with a dynamic and challenging environment to grow their careers and make a significant impact.
Job Description
Are you an enthusiastic and driven individual with a profound passion for technology and a desire to kickstart a rewarding career in the vital field of IT support? ATS Automation Tooling Systems is actively seeking a highly motivated Entry Level IT Support Technician to join our dynamic and innovative team in Hespeler, Cambridge. This is an exceptional opportunity for a recent graduate or someone in the nascent stages of their IT journey to gain invaluable, hands-on experience within a fast-paced, high-tech industrial automation environment. As an Entry Level IT Support Technician, you will serve as the crucial first line of defense, providing essential technical assistance and support to our diverse employee base, thereby ensuring the seamless and efficient operation of our critical IT systems and robust infrastructure. You will have the unique chance to collaborate closely with our team of seasoned IT professionals, absorbing knowledge, learning about cutting-edge technologies, and mastering industry best practices. Your contributions will directly impact the daily productivity and operational excellence of our global enterprise. This role offers a comprehensive opportunity to develop a broad and foundational skill set, encompassing everything from diagnosing and resolving hardware and software malfunctions to supporting complex network connectivity challenges and managing user accounts securely. If you are a natural problem-solver who genuinely enjoys assisting others, possesses strong interpersonal and communication skills, and is eager to continuously learn and advance your career within a globally recognized leader in automation, we wholeheartedly encourage you to apply. Join ATS Automation and become a vital, integral part of a forward-thinking team that is actively shaping the future of industrial automation and technological innovation.
Key Responsibilities
- Provide first-line technical support to internal users regarding hardware, software, network, and system issues, primarily on-site.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral devices.
- Troubleshoot and resolve common operating system problems (Windows, some Linux/macOS exposure a plus).
- Assist with user account management, including creation, modification, and password resets in Active Directory.
- Diagnose and resolve basic network connectivity issues (LAN/WLAN).
- Document all support interactions, resolutions, and relevant technical information in the ticketing system.
- Escalate complex issues to senior IT staff or specialized teams when necessary.
- Participate in IT asset management, including inventory tracking and deployment of new equipment.
- Support conference room technology, including projectors, video conferencing systems, and audio equipment.
- Provide basic support for business applications and productivity suites (e.g., Microsoft Office 365).
- Contribute to maintaining a clean, organized, and secure IT environment.
- Adhere to IT policies, procedures, and security best practices.
Required Skills
- Basic understanding of computer hardware components and functionality.
- Familiarity with Windows operating systems (Windows 10/11).
- Fundamental knowledge of network concepts (TCP/IP, LAN, Wi-Fi).
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Exceptional customer service orientation and interpersonal skills.
- Eagerness to learn new technologies and systems quickly.
Preferred Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals).
- Experience with a ticketing system or IT Service Management (ITSM) platform.
- Prior experience in a customer service role, even outside of IT.
- Basic understanding of Active Directory user management.
- Exposure to PowerShell scripting or other automation tools.
Perks & Benefits
- Competitive salary commensurate with an entry-level position.
- Comprehensive health, dental, and vision benefits package.
- Opportunities for professional development, training, and certification support.
- Mentorship from experienced IT professionals.
- A dynamic and collaborative work environment.
- Employee Assistance Program (EAP).
- Paid time off and holidays.
- Opportunities for career growth within a global industry leader.
- On-site parking.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please submit your resume and a cover letter outlining your interest in this entry-level role and how your skills align with the requirements. We look forward to reviewing your application and potentially welcoming you to the ATS Automation team!