About Company
KCB Bank Kenya Ltd. is a leading financial services provider with a rich heritage spanning over a century. As part of the KCB Group Plc, we are a diversified financial services organization with a presence across East and Central Africa. We are committed to fostering economic growth and empowering communities through innovative banking solutions, exceptional customer service, and a dedicated workforce. At KCB, we believe in investing in our people, providing an environment that encourages professional growth, continuous learning, and a collaborative spirit. Join us in our mission to transform lives and drive progress across the region, one customer at a time.
Job Description
We are seeking a highly motivated and skilled IT Support Technician to join our dynamic team in Busia, Busia County. This full-time role is crucial for ensuring the smooth and efficient operation of our branch’s technology infrastructure, directly supporting our staff and contributing to seamless customer service. As an IT Support Technician, you will be the first point of contact for all IT-related queries and issues, providing essential technical assistance, troubleshooting hardware and software problems, and maintaining network functionality. You will play a vital role in preventing IT disruptions, responding swiftly to technical emergencies, and implementing best practices to optimize system performance and security. This position offers an exciting opportunity to work with cutting-edge banking technology in a fast-paced environment, contributing directly to the operational excellence of one of Kenya’s largest financial institutions. If you have a passion for technology, a problem-solving mindset, and a commitment to delivering outstanding support, we encourage you to apply.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues for all branch staff.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other peripheral devices.
- Perform routine system checks, updates, and maintenance to ensure optimal performance and security of IT assets.
- Monitor network connectivity, identify potential issues, and assist in resolving local area network (LAN) problems.
- Manage user accounts, permissions, and access rights in accordance with bank security policies.
- Document all support activities, resolutions, and system configurations accurately and promptly.
- Assist with the implementation of new IT systems, applications, and technology upgrades within the branch.
- Conduct basic training for staff on new software, hardware, and IT policies.
- Escalate complex IT issues to senior IT personnel or external vendors when necessary.
- Ensure compliance with all IT security protocols and company guidelines.
Required Skills
- Proficiency in Windows operating systems (Windows 10, Windows Server basic understanding)
- Strong knowledge of hardware components, troubleshooting, and basic repairs.
- Experience with network protocols (TCP/IP), basic networking concepts, and connectivity issues.
- Familiarity with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Diploma or Degree in Information Technology, Computer Science, or a related field.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
- Experience working in the banking or financial services sector.
- Knowledge of banking specific applications and systems.
- Basic understanding of database concepts and SQL.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive medical insurance.
- Retirement savings plan.
- Opportunities for professional development and career growth.
- Access to continuous learning programs and certifications.
- A vibrant and supportive work environment.
- Employee wellness programs.
How to Apply
Interested candidates who meet the above qualifications are invited to apply. Please click on the application link below to submit your resume and cover letter. Ensure your application clearly demonstrates how your skills and experience align with the requirements of this role. We look forward to reviewing your application and potentially welcoming you to the KCB family.