About Company
Join Career.zycto, a dynamic and forward-thinking organization dedicated to innovation and operational excellence within the vibrant Nairobi tech landscape. We empower our teams to drive progress, fostering a collaborative environment where every contribution counts. For an IT Support Technician, Career.zycto offers an unparalleled opportunity to engage with cutting-edge technologies, solve complex challenges daily, and directly impact our user’s productivity. We value proactive problem-solvers and offer clear pathways for professional growth. Here, you won’t just troubleshoot; you’ll innovate, learn, and grow alongside a supportive team committed to leveraging technology for success.
Job Description
Are you a proactive problem-solver with a passion for technology and a steadfast commitment to delivering exceptional user support? Career.zycto is actively seeking a dedicated and technically proficient IT Support Technician to join our dynamic team at Yaya Centre, Nairobi. In this crucial full-time role, you will serve as the frontline hero, ensuring the seamless operation of our essential IT infrastructure and providing critical technical assistance to our diverse and vibrant user base.
At Career.zycto, we firmly believe that robust and responsive IT support forms the indispensable backbone of any successful modern organization. As an IT Support Technician, your role extends far beyond merely ‘fixing computers’; you will be directly empowering our staff, minimizing disruptive downtime, and contributing significantly to our overall operational efficiency and continuous innovation. You will be instrumental in providing comprehensive first and second-level technical support, adeptly diagnosing and swiftly resolving a wide array of hardware, software, and network issues with precision and speed. From the initial setup of new workstations and the configuration of essential software applications to troubleshooting complex system glitches that emerge unexpectedly, your expertise and quick thinking will be absolutely pivotal in maintaining a consistently productive and utterly seamless working environment.
We are specifically looking for an individual who genuinely thrives on overcoming technical challenges, possesses exceptional diagnostic capabilities, and demonstrates a natural knack for clearly and patiently explaining intricate technical concepts to non-technical users. Your day-to-day responsibilities will be varied and engaging, encompassing the installation and meticulous configuration of computer systems, network devices, and peripherals, the efficient management of user accounts, access permissions, and system resources, and the diligent performance of routine system maintenance tasks such as software updates, security patches, and critical data backups. Furthermore, you’ll play an integral role in documenting essential IT procedures and configurations, contributing valuable insights to the strategic deployment of new technologies, thereby helping us to remain at the forefront in an ever-evolving digital landscape.
This position offers a unique and invaluable opportunity to significantly expand and grow your technical skills across a broad spectrum of IT domains, ranging from comprehensive desktop support and printer management to fundamental network administration and the implementation of crucial cybersecurity best practices. If you are deeply passionate about providing outstanding technical assistance, eager to embrace continuous learning, and ready to make a tangible and positive impact within a supportive, collaborative, and forward-thinking team, then Career.zycto is undoubtedly the place for you. Join us in our compelling mission to strategically leverage technology for enduring success and to consistently deliver an unparalleled user experience across all our Nairobi operations.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, network devices, and peripherals.
- Troubleshoot and resolve technical problems promptly and efficiently, ensuring minimal disruption to operations.
- Manage user accounts, permissions, and access rights across various systems and applications.
- Perform routine system updates, security patches, and data backups.
- Document IT procedures, system configurations, and troubleshooting steps for knowledge base maintenance.
- Assist in the deployment and migration of new IT infrastructure and technologies.
- Educate end-users on best practices for IT security, software usage, and system maintenance.
- Monitor system performance and escalate complex issues to senior IT staff when necessary.
- Maintain an accurate inventory of IT assets and manage equipment lifecycle.
Required Skills
- Proficiency in Windows and macOS operating systems environments.
- Strong knowledge of computer hardware components and advanced troubleshooting techniques.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other common business applications.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong verbal and written communication and interpersonal abilities.
- Ability to work effectively both independently and collaboratively as part of a team.
- Demonstrated customer service-oriented approach with a focus on user satisfaction.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional).
- Experience with remote desktop support tools and technologies.
- Basic understanding of cloud platforms (e.g., Azure, AWS, Google Cloud).
- Knowledge of IT security best practices and common cyber threats.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Freshservice, Jira Service Desk).
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Comprehensive health insurance coverage for you and your dependents.
- Significant opportunities for continuous professional development and industry certifications.
- A vibrant, inclusive, and collaborative work environment.
- Generous paid time off and observance of all public holidays.
- Access to modern technology, state-of-the-art tools, and resources.
- Clear career growth pathways and internal promotion opportunities.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Career.zycto. We look forward to reviewing your application!
