About Company
First National Bank of Botswana (FNB Botswana) is a leading financial institution dedicated to providing innovative banking solutions and excellent customer service across Botswana. As a proud member of the FirstRand Group, we are committed to driving economic growth, empowering communities, and fostering a culture of technological advancement and operational excellence. Our presence in Molepolole ensures that our valued customers in Kweneng District have access to world-class banking services. We believe in investing in our people, offering a dynamic and supportive work environment where talent can thrive and contribute to our mission.
Job Description
Are you a proactive and customer-focused IT professional looking to make a significant impact? FNB Botswana is seeking a dedicated and skilled IT Support Technician to join our team in Molepolole. This is an office-based, full-time position crucial for ensuring the smooth operation of our banking systems and providing immediate technical assistance to our staff. You will be the frontline support, resolving hardware and software issues, maintaining network connectivity, and safeguarding our IT infrastructure. This role offers an exciting opportunity to work within a fast-paced financial environment, utilizing your technical expertise to support critical business operations and enhance productivity. We are looking for someone who thrives on problem-solving, possesses excellent communication skills, and is passionate about delivering exceptional IT support.
Key Responsibilities
- Provide first and second-line technical support to end-users on hardware, software, and network-related issues, primarily within the Molepolole branch.
- Install, configure, and maintain computer systems, printers, scanners, and other IT peripherals.
- Diagnose and resolve technical problems efficiently, ensuring minimal downtime for banking operations.
- Manage user accounts, permissions, and access rights within the network infrastructure.
- Perform regular system checks, updates, and preventative maintenance to ensure optimal performance and security.
- Assist with network troubleshooting, including LAN/WAN connectivity and Wi-Fi access.
- Document all support activities, resolutions, and configurations in the IT service management system.
- Collaborate with senior IT staff and external vendors for complex issues and system upgrades.
- Ensure compliance with IT security policies and procedures.
- Provide training and guidance to users on new software or system functionalities.
- Maintain an accurate inventory of IT assets.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Strong understanding of computer hardware components and troubleshooting techniques.
- Basic knowledge of network protocols (TCP/IP, DNS, DHCP) and network connectivity.
- Experience with ticketing systems and IT service management best practices.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Experience in a financial services or banking environment.
- Familiarity with remote support tools and methodologies.
- Knowledge of IT security principles and data protection regulations.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive medical aid and wellness programs.
- Pension fund contributions.
- Opportunities for professional development and training.
- Employee banking benefits.
- A supportive and collaborative work environment.
- Career growth opportunities within a leading financial institution.
How to Apply
Ready to take the next step in your IT career with FNB Botswana? We encourage all qualified candidates to apply. Please click on the application link below to visit our careers page. Navigate to the relevant job opening for ‘IT Support Technician’ in Molepolole and submit your detailed resume and a cover letter outlining your qualifications and experience.