About Company
Is your expertise in IT support ready for a new horizon? Career.zycto is a dynamic and rapidly expanding technology firm dedicated to fostering innovation and excellence in IT services. We believe in building diverse, highly skilled teams, and we understand the unique aspirations of professionals seeking international opportunities. Our supportive environment is designed for IT specialists like you to thrive, offering robust career development paths and the chance to make a significant impact. Join a forward-thinking company that values your talent and is committed to investing in your future, right here in Canada.
Job Description
This role is for an experienced IT Support Specialist eager to relocate and build a thriving career in Canada. Career.zycto is actively seeking a dedicated and proactive IT Support professional for immediate hire to join our vibrant team in Alta Vista, Ottawa. We are committed to facilitating your transition, including providing visa sponsorship, for the right candidate who demonstrates exceptional technical acumen and a passion for problem-solving.
As an IT Support Specialist, you will be the frontline hero ensuring the smooth operation of our internal IT systems, network infrastructure, and user workstations. Your primary goal will be to provide comprehensive technical assistance and support to our employees, resolving hardware and software issues efficiently and effectively. This critical role involves everything from setting up new user accounts and configuring equipment to troubleshooting complex network problems and implementing system updates. You’ll be instrumental in maintaining a high level of productivity across the organization by minimizing downtime and maximizing system reliability.
You will work closely with various departments, offering patient and clear explanations of technical solutions to users with varying levels of technical understanding. Beyond reactive problem-solving, you’ll contribute to proactive IT initiatives, assisting with system upgrades, security enhancements, and the documentation of IT procedures. This is an exciting opportunity for an individual who not only possesses strong technical skills but also excellent communication abilities and a keen desire to grow within a supportive, international-minded team. We are looking for someone who can hit the ground running, bringing their expertise to a company that deeply values its IT infrastructure and the professionals who manage it. If you’re ready to embrace a new challenge in a welcoming city and contribute to a company that invests in its people, we encourage you to apply. We are excited to welcome international talent and provide the necessary support for a seamless integration into both our company and the Canadian community.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment.
- Manage user accounts, permissions, and access controls across various systems.
- Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi) and collaborate with network engineers.
- Assist with software installations, updates, and patch management.
- Respond to IT support tickets promptly and document resolutions accurately in our ticketing system.
- Educate users on best practices for system usage and security protocols.
- Participate in IT asset management, including inventory tracking and procurement.
- Contribute to the development and maintenance of IT documentation and knowledge base articles.
- Support remote users and maintain remote access solutions.
- Perform routine system checks and preventative maintenance to ensure optimal performance.
Required Skills
- Proven experience in IT Support or Help Desk roles.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Proficiency in troubleshooting hardware issues for desktops, laptops, and mobile devices.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with ticketing systems and IT service management (ITSM) tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with macOS and Linux environments.
- Knowledge of cloud services (e.g., Microsoft 365, Azure, AWS).
- Experience with VoIP systems and video conferencing tools.
- Familiarity with IT security best practices and endpoint security solutions.
Perks & Benefits
- Comprehensive Visa Sponsorship for qualified international candidates.
- Competitive salary package.
- Health, dental, and vision insurance.
- Paid time off and Canadian public holidays.
- Opportunities for professional development and training.
- Supportive and inclusive work environment.
- Relocation assistance for successful candidates (details upon offer).
- Modern office facilities in Alta Vista, Ottawa.
- Team-building events and social activities.
How to Apply
Ready to kickstart your Canadian career? We invite you to apply by clicking the link below. Please ensure your resume highlights your relevant IT experience and any international experience. We look forward to reviewing your application!
