About Company
Join a forward-thinking team at Career.zycto, where empowering individuals and organizations is at the heart of what we do. An IT System Monitoring Aide plays a crucial role in maintaining the robust infrastructure that underpins our success. We offer a supportive, dynamic environment perfect for tech enthusiasts eager to contribute to operational stability and system health. You’ll find ample opportunities for skill development and career progression within a company dedicated to leveraging cutting-edge technology for seamless service delivery.
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Job Description
Are you a meticulously observant individual with a passion for technology and a keen eye for detail? Career.zycto is actively seeking a dedicated IT System Monitoring Aide to join our robust technology team in Forest Hill, Toronto. In this pivotal full-time role, you will be the vigilant guardian of our critical IT infrastructure, playing an essential part in maintaining the stability, performance, and security of our diverse systems around the clock.
Your primary responsibility will involve the proactive and continuous monitoring of various IT components including servers, networks, applications, databases, and cloud services. Utilizing a suite of advanced monitoring tools and dashboards, you will track system health metrics, resource utilization, network traffic patterns, and application responsiveness. Any deviations from established baselines, trigger alerts, or anomalies will immediately capture your attention and necessitate a swift, methodical response.
Upon detection of an issue, you will be responsible for initial triage and investigation, performing preliminary diagnostics to pinpoint the root cause. This could involve checking log files, verifying service statuses, or running basic connectivity tests to understand the scope and impact of an incident. Your ability to swiftly assess situations, gather pertinent information, and document your findings accurately will be crucial for effective problem resolution and escalation.
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Working closely with senior IT specialists, system administrators, and network engineers, you will accurately document and escalate complex incidents to the appropriate support teams, ensuring that critical issues are addressed promptly and efficiently. Your detailed incident reports will provide invaluable insights for post-mortem analysis, trend identification, and continuous improvement efforts in our IT operations. This role requires excellent communication skills, as you will be responsible for liaising with various internal departments, providing clear updates on system statuses and potential impacts.
Beyond reactive problem-solving, you will contribute proactively to the ongoing improvement of our monitoring strategies. This includes suggesting enhancements to alert thresholds, refining reporting mechanisms, and updating system baselines as our infrastructure evolves. Maintaining accurate and up-to-date records of system configurations, monitoring procedures, and incident histories will also be a key part of your contribution to our internal knowledge base.
This position offers an excellent opportunity for an aspiring IT professional to gain hands-on experience across a wide array of enterprise technologies, develop critical diagnostic skills, and grow within a supportive and innovative environment. If you thrive in a dynamic, fast-paced setting where your proactive contributions directly impact operational efficiency and business continuity, and you are ready to apply your technical acumen to safeguard critical systems, then we encourage you to apply. Join Career.zycto and become an integral part of a team committed to technological excellence and seamless service delivery.
Key Responsibilities
- Perform continuous, proactive monitoring of IT systems, networks, servers, applications, and databases.
- Utilize monitoring tools and dashboards to detect anomalies, alerts, and performance degradations.
- Conduct initial triage and investigation of incidents, identifying potential root causes.
- Document all incidents thoroughly, including steps taken, observations, and impact.
- Escalate complex or critical issues to appropriate senior IT teams and specialists.
- Communicate system status updates and incident progress to relevant stakeholders.
- Assist in maintaining and updating monitoring procedures and documentation.
- Contribute to the improvement of monitoring tools and alert configurations.
- Ensure timely and accurate reporting of system health and performance trends.
- Participate in shift rotations as required to provide 24/7 monitoring coverage.
Required Skills
- Proficiency with IT monitoring tools (e.g., Nagios, Zabbix, SolarWinds, Datadog)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows and Linux operating systems
- Strong analytical and problem-solving abilities
- Excellent attention to detail and organizational skills
- Ability to work independently and as part of a team
- Effective written and verbal communication skills
- Basic troubleshooting capabilities for common IT issues
- Ability to prioritize tasks in a fast-paced environment
Preferred Qualifications
- CompTIA A+ or Network+ certification
- Experience with cloud monitoring platforms (AWS CloudWatch, Azure Monitor)
- Knowledge of ITIL fundamentals
- Basic scripting skills (e.g., PowerShell, Bash, Python)
- Associate's or Bachelor's degree in Information Technology or related field
Perks & Benefits
- Competitive salary and performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and certifications
- Supportive and collaborative work environment
- Modern office space in a vibrant Toronto neighborhood
- Employee assistance program
- Access to a well-stocked kitchen with snacks and beverages
How to Apply
If you are eager to contribute your technical skills to a dynamic and growing team, we invite you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications.
