About Company
Are you ready to be the crucial link in a seamless tech environment? At Career.zycto, we empower businesses by connecting exceptional talent with dynamic opportunities. We pride ourselves on fostering growth and innovation, ensuring our partners benefit from top-tier professionals. Joining us means becoming part of a forward-thinking team dedicated to operational excellence and client satisfaction. We understand the vital role an IT Technician plays in keeping operations running smoothly, making our environment perfect for those passionate about hands-on problem-solving and proactive system management. If you thrive on ensuring robust IT infrastructure and user support, you’ll find your calling here.
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Job Description
Career.zycto is seeking a dedicated and skilled IT Technician specialising in Hardware Setup & Troubleshooting to join our vibrant team in Allerton, Liverpool. This full-time, on-site role is pivotal in maintaining the integrity and efficiency of our clients’ IT infrastructure. You will be at the forefront of ensuring all hardware components are meticulously installed, configured, and maintained, providing crucial support to end-users and minimising downtime. Your expertise will be essential in diagnosing and resolving hardware-related issues swiftly, setting up new workstations, and managing peripheral devices. This is an excellent opportunity for a proactive individual with a passion for technology and a commitment to delivering exceptional service in a fast-paced environment. You will work closely with various internal teams and external stakeholders, contributing directly to the operational success and technological advancement of the organisations we support. If you possess a keen eye for detail, strong problem-solving abilities, and a customer-centric approach, we invite you to explore this exciting challenge.
Key Responsibilities
- Install, configure, and maintain computer hardware, operating systems, and applications for diverse client environments.
- Diagnose and resolve complex hardware-related technical issues for desktops, laptops, printers, scanners, and other peripherals.
- Perform routine preventative maintenance, upgrades, and repairs on IT equipment to extend lifespan and improve performance.
- Provide timely and effective technical support to end-users, both remotely and directly on-site, ensuring minimal disruption to operations.
- Manage and track IT assets, ensuring accurate inventory records and facilitating efficient lifecycle management.
- Collaborate with network administrators and software teams to ensure seamless hardware-network integration and system functionality.
- Document troubleshooting steps, solutions, and common issues for knowledge base improvement and future reference.
- Adhere strictly to IT security policies and procedures, protecting data integrity and system security.
- Assist in the deployment of new systems and technologies, ensuring smooth transitions and user adoption.
Required Skills
- Proficiency in diagnosing and troubleshooting PC hardware components (CPU, RAM, HDD/SSD, Motherboard, etc.).
- Extensive experience with Windows operating systems (Windows 10/11) installation, configuration, and troubleshooting.
- Strong understanding of hardware installation and configuration processes, including BIOS/UEFI settings.
- Excellent problem-solving, analytical, and critical thinking skills.
- Ability to work independently and collaboratively as part of a dynamic team.
- Strong verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.
- Exceptional attention to detail and a highly organised approach to tasks and documentation.
Preferred Qualifications
- CompTIA A+ or equivalent industry certification.
- Experience with IT asset management systems and inventory tracking software.
- Familiarity with remote desktop support tools and helpdesk ticketing systems.
- Knowledge of basic server hardware and virtualization concepts.
- Previous experience in a helpdesk or dedicated technical support role with a focus on hardware.
- Understanding of basic networking principles (TCP/IP, DNS, DHCP).
Perks & Benefits
- Competitive salary package commensurate with experience.
- Generous holiday allowance, promoting a healthy work-life balance.
- Significant opportunities for professional development, training, and industry certifications.
- A dynamic, collaborative, and supportive work environment.
- Comprehensive health and wellness programs.
- Company pension scheme with employer contributions.
- Employee assistance program for personal and professional support.
- Modern office facilities in a convenient Allerton location.
How to Apply
Ready to power up your career with Career.zycto? We encourage all qualified candidates to apply by clicking on the application link below. Please submit your CV and a brief cover letter outlining your experience, your passion for IT hardware, and your suitability for this pivotal role. We look forward to reviewing your application and potentially welcoming you to our team!
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