About Company
Kenya Commercial Bank (KCB) Group Plc is East Africa’s largest commercial bank, with a rich history spanning over a century. Established in 1896, KCB has grown to become a regional powerhouse, offering a broad range of financial services to individuals, SMEs, and corporate clients across Kenya, Uganda, Tanzania, Rwanda, Burundi, South Sudan, and a representative office in Ethiopia. We are committed to fostering economic growth and empowering communities through innovative banking solutions, digital transformation, and sustainable practices. At KCB, we believe in nurturing talent, promoting a culture of excellence, and providing our employees with opportunities for professional growth and development within a dynamic and supportive environment. Join a team that is shaping the future of banking in Africa.
Job Description
Are you a tech-savvy problem-solver with a passion for providing exceptional technical support? Kenya Commercial Bank (KCB) is seeking a dedicated and proactive IT Technician to join our Malindi branch team. In this critical on-site role, you will be the first point of contact for all technical inquiries, ensuring the smooth and efficient operation of our IT systems and infrastructure. From troubleshooting hardware and software issues to maintaining network connectivity and supporting our banking applications, your expertise will be vital in keeping our operations running seamlessly. This position offers an exciting opportunity to work within a dynamic financial environment, contribute to a high-performing team, and play a direct role in enhancing our operational efficiency and customer service delivery. You will be responsible for diagnosing and resolving technical problems for branch staff, managing IT assets, and ensuring compliance with the bank’s IT policies and security protocols. If you thrive in a fast-paced environment and are committed to delivering reliable IT solutions, we encourage you to apply and become an integral part of our commitment to technological excellence.
Key Responsibilities
- Provide first-level technical support for all hardware, software, and network-related issues to branch staff.
- Install, configure, and maintain computer systems, network devices, printers, and other peripherals.
- Perform routine diagnostics, troubleshooting, and repairs for IT equipment.
- Administer and support Microsoft Windows operating systems and Office applications.
- Manage user accounts, permissions, and access controls in line with bank policies.
- Monitor network performance and troubleshoot connectivity issues (LAN/WAN).
- Ensure data backup procedures are followed and data integrity is maintained.
- Assist in the implementation of new IT systems and software rollouts.
- Conduct IT asset inventory and maintenance records.
- Provide basic training and guidance to users on IT best practices and security awareness.
- Escalate complex issues to senior IT personnel or external vendors when necessary.
- Adhere strictly to KCB's IT security policies and compliance standards.
Required Skills
- Proven experience in IT support, help desk, or technical support roles.
- Strong understanding of computer hardware, operating systems (Windows), and common software applications (MS Office Suite).
- Basic knowledge of networking concepts (TCP/IP, LAN, WAN, Wi-Fi).
- Excellent problem-solving and diagnostic skills.
- Ability to communicate technical information clearly to non-technical users.
- Strong customer service orientation and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to quality.
Preferred Qualifications
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
- Experience with ticketing systems and IT service management (ITSM) tools.
- Familiarity with financial industry-specific software or banking systems.
- Knowledge of cybersecurity best practices.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical insurance.
- Pension scheme.
- Opportunities for professional development and career growth within a leading financial institution.
- A supportive and collaborative work environment.
- Paid time off and holidays.
- Employee banking benefits.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your application includes a detailed resume highlighting your relevant experience and qualifications. We look forward to reviewing your application.