About Company
Ready to kickstart your career in the dynamic telecommunications sector? Career.zycto is your gateway. We partner with leading telecoms brands to identify and nurture top talent, particularly those eager to make a significant impact in customer service. This is an unparalleled opportunity for a Junior Call Centre Agent to learn, grow, and thrive in a supportive environment. We prioritize continuous learning and equip our agents with the skills needed for long-term success, helping you build a robust foundation in a rapidly evolving industry.
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Job Description
Are you passionate about helping people and eager to launch your career in the thriving telecommunications industry? Career.zycto is seeking enthusiastic and customer-focused individuals to join our team as a Junior Call Centre Agent, representing a prominent telecoms brand. This is a fantastic entry-level opportunity for someone who is a natural communicator, thrives in a fast-paced environment, and is committed to delivering exceptional service.
As a Junior Call Centre Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. Your primary goal will be to ensure customer satisfaction by addressing concerns efficiently and effectively, turning every interaction into a positive experience. You’ll be trained on the latest telecommunications products, services, and customer management systems, empowering you to become a knowledgeable and reliable resource for our customers.
This role offers more than just a job; it’s a stepping stone into the vast world of telecommunications. You’ll gain invaluable experience in customer relationship management, problem-solving, and communication, all while working with a supportive team. We believe in nurturing talent, so expect ongoing coaching, professional development opportunities, and a clear path for career progression within the customer service or broader telecoms sector. If you’re resilient, empathetic, and ready to learn, we invite you to apply and become a vital part of a brand that connects millions.
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Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat, representing the telecoms brand.
- Accurately diagnose and resolve customer issues related to telecommunications products and services (e.g., billing, network, data plans).
- Provide comprehensive information on products, services, and promotions, guiding customers towards optimal solutions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell relevant products and services when appropriate.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Collaborate with team members and escalate complex issues to senior agents or supervisors when necessary.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and a customer-centric attitude.
- Ability to actively listen and empathize with customer concerns.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Problem-solving aptitude with a calm demeanor under pressure.
- High school diploma or equivalent.
- Resilience and adaptability in a dynamic work environment.
Preferred Qualifications
- Previous experience in a customer service role (even non-call centre related).
- Familiarity with telecommunications products and services.
- Ability to speak multiple local languages (e.g., Yoruba, Igbo, Hausa).
- ND/HND/B.Sc. in any discipline.
Perks & Benefits
- Competitive salary package with performance incentives.
- Comprehensive training and professional development programs.
- Opportunities for career advancement within the telecommunications industry.
- Health and wellness benefits (details upon offer).
- Supportive team environment and mentorship.
- Paid time off and holiday benefits.
How to Apply
To seize this exciting opportunity, please click on the application link below to submit your resume and a brief cover letter outlining why you are a great fit for this Junior Call Centre Agent role. We look forward to reviewing your application!
