About Company
Are you eager to kickstart your career in customer service within the dynamic telecommunications sector? Career.zycto connects ambitious individuals like you with leading brands. We pride ourselves on identifying potential and nurturing growth, ensuring our talent finds roles where they can truly make an impact from day one. Join a network that values your dedication and offers a clear path for professional development. We believe in empowering our recruits to excel in fast-paced, customer-focused environments, setting you up for long-term success with reputable telecom partners.
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Job Description
Embark on an exciting career journey as a Junior Call Centre Agent with a prominent telecommunications brand, facilitated by Career.zycto, right here in the vibrant Berger area of Lagos. This dynamic, full-time, entry-level position is your gateway to understanding the fast-paced and ever-evolving world of telecom customer service. You will be the vital first point of contact for customers, playing a crucial role in shaping their experience and satisfaction, ensuring they feel heard, valued, and well-assisted.
As a Junior Call Centre Agent, your primary responsibility will be to handle a high volume of inbound customer inquiries, providing comprehensive information about our client’s diverse range of products and services, and resolving customer issues with both empathy and efficiency. This role demands not just excellent verbal and written communication skills, but also a patient demeanor, problem-solving aptitude, and a keen eye for detail when documenting interactions. You’ll undergo thorough, state-of-the-art training designed to equip you with all the knowledge, systems, and tools necessary to excel. This ensures you can confidently assist customers with a wide array of concerns, including billing queries, basic technical support, service activations, account management, and general product information.
We are actively seeking individuals who are genuinely passionate about helping others, eager to learn new technologies and processes, and possess a positive, resilient, and can-do attitude even when faced with challenging situations. This is an incredible opportunity to develop invaluable customer service skills, gain significant expertise in the telecommunications industry, and build a strong foundation for your professional future within a sector that is integral to modern life. You’ll be working in a supportive, collaborative environment, mentored by experienced professionals, and directly contributing to the success of a major player in Nigeria’s competitive telecom landscape. We believe in fostering an atmosphere where you can grow both personally and professionally. If you’re ready to make a tangible difference in customers’ daily lives, thrive in a dynamic, team-oriented setting, and are looking for a career that offers continuous learning and advancement potential, we strongly encourage you to apply. Your journey towards a rewarding career starts here, where every call is an opportunity to learn, grow, and truly shine, making a positive impact with every interaction.
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Key Responsibilities
- Handle inbound customer calls efficiently and professionally.
- Provide accurate information regarding products, services, and promotions.
- Resolve customer complaints and inquiries promptly, escalating complex issues as needed.
- Document all customer interactions accurately in the CRM system.
- Achieve daily and weekly call handling and customer satisfaction targets.
- Maintain a high level of product and service knowledge.
- Adhere to company policies and procedures and regulatory guidelines.
- Identify opportunities for cross-selling or upselling relevant services.
- Collaborate with team members to ensure a seamless customer experience.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and comprehension skills.
- Basic computer proficiency, including experience with MS Office.
- Ability to work effectively in a fast-paced, target-driven environment.
- Strong problem-solving aptitude and decision-making abilities.
- Customer-focused with a positive, empathetic, and patient attitude.
- Ability to multi-task, prioritize, and manage time effectively.
Preferred Qualifications
- OND/HND/BSc in any discipline.
- Previous experience in a customer service role (e.g., retail, hospitality, sales) is a plus.
- Familiarity with telecommunication products and services or a keen interest in the industry.
- Fluency in an additional local Nigerian language (e.g., Yoruba, Igbo, Hausa).
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
Perks & Benefits
- Competitive monthly salary with potential for performance incentives.
- Comprehensive health insurance coverage.
- Performance-based bonuses and recognition programs.
- Extensive paid training program to build industry knowledge and skills.
- Clear opportunities for career advancement within the telecom sector.
- Employee discount on various telecom services.
- Supportive team environment and mentorship from experienced professionals.
- Modern, comfortable, and well-equipped work facilities.
- Regular team-building activities and social events.
How to Apply
Interested and qualified candidates are encouraged to click on the application link below to submit their CV and a cover letter, highlighting their suitability for this role. We look forward to reviewing your application.
