About Company
Kickstart your career as a Junior Call Centre Agent with Career.zycto, a dynamic and rapidly expanding partner to leading telecommunications brands. We are dedicated to nurturing new talent and providing an exceptional foundation for professional growth within the customer service sector. Here, you’ll find a supportive environment focused on continuous learning, where your contributions directly enhance our clients’ customer satisfaction. Joining our team means becoming part of an organization that values your potential and invests in your development, offering clear pathways for advancement in a vibrant, collaborative culture in the heart of Dubai.
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Job Description
Are you a highly motivated individual with a passion for helping people and a keen interest in the fast-paced world of telecommunications? Career.zycto is seeking enthusiastic Junior Call Centre Agents to join our growing team in the vibrant Al Mamzar Beach Park Area of Dubai. This is an unparalleled opportunity to launch your career within a supportive environment, representing a major telecoms brand and delivering exceptional customer service. You will be the first point of contact for customers, handling a diverse range of inquiries, providing solutions, and ensuring a positive experience with every interaction. We believe in investing in our people, offering comprehensive training programs that will equip you with the knowledge and skills necessary to excel in this role and beyond. If you are a natural communicator, a quick learner, and eager to contribute to a team that makes a real difference in customer satisfaction, we encourage you to apply. This role is perfect for someone looking to build a solid foundation in customer relations and develop a deep understanding of the telecommunications industry, with ample opportunities for career progression within our organization.
Key Responsibilities
- Respond to incoming customer calls promptly and professionally, addressing inquiries and resolving issues related to telecoms products and services.
- Provide accurate information regarding billing, account management, technical support (basic troubleshooting), and product features.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to senior agents or specialized departments when necessary.
- Maintain a high level of customer satisfaction by delivering excellent service and building positive rapport.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Identify opportunities to upsell or cross-sell additional services or products where appropriate, contributing to sales targets.
- Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work effectively in a fast-paced call centre environment.
- Customer-focused attitude with a commitment to providing exceptional service.
- Patience, empathy, and a positive attitude.
Preferred Qualifications
- High school diploma or equivalent.
- Prior experience in a customer service role (retail, hospitality, or call centre) is a plus.
- Proficiency in additional languages, particularly Arabic, is highly advantageous.
- Familiarity with telecommunications products and services.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Extensive training and development programs.
- Clear career progression pathways within the company.
- Vibrant and supportive work environment.
- Generous annual leave.
- Employee discounts on telecom services.
How to Apply
Eager to embark on a rewarding career with a leading telecoms partner? Don’t miss this opportunity to grow with Career.zycto. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!
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