About Company
At Career.zycto, we believe in empowering our users with clear, concise, and comprehensive information. As a rapidly evolving platform dedicated to career advancement and professional development, we’re constantly refining how knowledge is shared and accessed. We seek a meticulous Knowledge Base Editor who thrives on clarity and accuracy to shape our user experience. Join us and contribute your expertise to a dynamic environment where your passion for organized information will directly impact countless individuals seeking to navigate their career paths effectively. If you’re driven by the power of well-structured content, Career.zycto is your ideal professional home.
Advertisement
Job Description
Career.zycto is on the lookout for a talented and meticulous Knowledge Base Editor to join our fully remote team. This is a unique opportunity to shape the core informational resources that empower our global user base to achieve their career aspirations. As a Knowledge Base Editor, you will be instrumental in creating, curating, and maintaining a comprehensive and accessible knowledge base that serves as the go-to resource for all product-related queries, best practices, and troubleshooting guides. Your mission will be to transform complex information into clear, actionable, and user-friendly content, ensuring our users can effortlessly find the answers they need to succeed.
Working from anywhere, you will collaborate closely with product managers, customer support, and engineering teams to identify content gaps, update existing articles, and develop new documentation that reflects product updates and evolving user needs. This role demands exceptional writing, editing, and organizational skills, coupled with a keen eye for detail and a commitment to accuracy. You will be responsible for upholding our content style guide, ensuring consistency across all documentation, and continuously seeking ways to improve content findability and user engagement within our knowledge platform. We’re looking for someone who is not just a wordsmith, but also a strategic thinker who can anticipate user questions and proactively address them through well-structured, insightful content. You will also play a crucial role in analyzing usage data and user feedback to continuously refine and expand our content offerings, ensuring maximum relevance and impact. If you are passionate about empowering users through well-crafted information and thrive in a dynamic, remote-first environment, we encourage you to apply. This role offers significant autonomy and the chance to make a tangible impact on our product and user satisfaction, directly contributing to the success of our users worldwide. Join us in building a knowledge ecosystem that truly makes a difference.
Key Responsibilities
- Develop, write, and edit clear, concise, and accurate content for our knowledge base, including articles, FAQs, and guides.
- Collaborate with product development, customer support, and marketing teams to identify content needs and priorities.
- Maintain and update existing knowledge base articles to ensure accuracy and relevance, reflecting product changes and new features.
- Ensure all content adheres to established style guides, brand voice, and quality standards.
- Optimize content for search engine discoverability (SEO) and user experience.
- Analyze user feedback and knowledge base analytics to identify areas for improvement and content gaps.
- Manage content lifecycle, from ideation and creation to review, publication, and archival.
- Champion best practices in knowledge management and content organization across the company.
- Participate in peer reviews and provide constructive feedback on content developed by other team members.
Required Skills
- Exceptional written and verbal communication skills in English.
- Proven experience in technical writing, content creation, or knowledge management.
- Strong editing and proofreading abilities with meticulous attention to detail.
- Proficiency with Content Management Systems (CMS) or knowledge base platforms.
- Ability to translate complex technical concepts into easily understandable language.
- Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
- Self-motivated and able to work effectively in a remote, distributed team environment.
Preferred Qualifications
- Bachelor's degree in English, Communications, Technical Writing, Journalism, or a related field.
- Experience with SEO principles and content optimization tools.
- Familiarity with career development platforms or online learning environments.
- Basic understanding of HTML/CSS for content formatting.
- Experience working in an Agile development environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible work hours.
- Opportunities for professional development and continuous learning.
- A supportive and collaborative remote-first work culture.
- Ergonomic home office setup stipend.
- Team building activities and virtual social events.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this remote role at Career.zycto. Please highlight any experience managing knowledge bases or creating user-facing documentation.
Advertisement
