About Company
Imagine a place where your voice truly shapes client success. At Career.zycto, we are dedicated to connecting talent with opportunity, fostering growth, and building lasting professional relationships. We thrive on innovation and a collaborative spirit, believing that exceptional support is the cornerstone of trust. For a live chat support agent, this means joining a team that values your empathy, problem-solving skills, and commitment to clear communication. We offer a dynamic, supportive environment where you can make a tangible difference in people’s career journeys daily.
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Job Description
Career.zycto is seeking a dedicated and enthusiastic Part-Time Live Chat Support Agent to join our growing team in the Chimoio Industrial Area. In this crucial role, you will be the first point of contact for our valued job seekers and clients, providing real-time assistance, answering queries, and ensuring a seamless experience through our online chat platform. This isn’t just about answering questions; it’s about building rapport, understanding needs, and guiding individuals towards solutions that empower their career paths or enhance their recruitment strategies.
You will be responsible for delivering prompt, professional, and empathetic support, addressing a wide range of inquiries from technical assistance with our platform to guidance on application processes and service offerings. We are looking for someone with an exceptional command of written English, a keen eye for detail, and a genuine desire to help others succeed. If you are a proactive problem-solver, comfortable navigating digital communication tools, and possess an unwavering commitment to customer satisfaction, we encourage you to apply. This part-time opportunity offers flexibility and the chance to contribute significantly to a company that truly makes a difference in people’s professional lives. Join Career.zycto and become an integral part of our mission to empower careers and foster success.
Key Responsibilities
- Provide prompt, accurate, and empathetic assistance to users via live chat, addressing a wide range of inquiries.
- Troubleshoot common user issues and guide them through solutions related to platform navigation, account management, and application processes.
- Document all interactions, issues, and resolutions accurately within our CRM system.
- Maintain a high level of customer satisfaction by ensuring a positive and professional communication experience.
- Escalate complex issues to the appropriate internal teams for further investigation and resolution.
- Stay updated on product knowledge, service offerings, and company policies to provide informed support.
- Collaborate with team members and other departments to improve support processes and user experience.
Required Skills
- Excellent written communication skills in English, with impeccable grammar and spelling.
- Strong problem-solving abilities and a proactive approach to finding solutions.
- Proficiency in using live chat software and CRM systems.
- Exceptional interpersonal skills and a high degree of empathy.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Strong attention to detail and accuracy in documentation.
Preferred Qualifications
- Previous experience (at least 6 months) in a live chat support or customer service role.
- Familiarity with the recruitment industry or HR services.
- Proficiency in Portuguese (written and spoken) is a significant advantage.
- Experience with Zendesk, Intercom, or similar customer support platforms.
Perks & Benefits
- Flexible part-time hours to support work-life balance.
- Opportunity for professional development and skill enhancement.
- Supportive and collaborative team environment.
- Modern office facilities in the Chimoio Industrial Area.
- Contribution to a meaningful mission that helps individuals achieve career success.
How to Apply
If you are a highly motivated individual passionate about helping others and thrive in a dynamic, customer-focused environment, we want to hear from you! Please click on the application link below to submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this part-time opportunity at Career.zycto. We look forward to reviewing your application.
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