About Company
Empowering individuals to thrive in their careers is the core mission at Career.zycto. We are a dynamic and forward-thinking organization dedicated to connecting talent with opportunity and supporting our clients every step of the way. For a Live Chat Support Assistant, this means joining a team that values clear communication, proactive problem-solving, and a commitment to service excellence. We foster a collaborative remote environment where your contributions directly enhance our user experience, making us an ideal place to build a rewarding career from the comfort of your home.
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Job Description
Are you a natural communicator with a passion for helping others, looking for a flexible and impactful role? Career.zycto is seeking a dedicated Live Chat Support Assistant to join our growing remote team. In this pivotal work-from-home position, you will be the first point of contact for our users, providing real-time assistance and ensuring a smooth, positive experience. This isn’t just about answering questions; it’s about building relationships, understanding user needs, and guiding them through our services with clarity and empathy.
As a Live Chat Support Assistant, you’ll engage with diverse inquiries ranging from technical troubleshooting to general platform navigation and account assistance. Your ability to distill complex information into easy-to-understand messages, coupled with your quick problem-solving skills, will be crucial. We are looking for someone who thrives in a fast-paced environment, can multitask efficiently across multiple chat conversations, and maintains a professional and friendly demeanor even when faced with challenging situations. This role offers the unique opportunity to work autonomously while being fully supported by a collaborative team, contributing directly to our mission of connecting talent with opportunity.
This role is perfect for individuals who are self-motivated, organized, and possess excellent written communication skills. You’ll be instrumental in shaping our users’ perception of Career.zycto, acting as a brand ambassador in every interaction. If you’re eager to make a tangible difference from your home office in Colorado Springs, leveraging technology to provide top-tier support, we encourage you to apply. We offer comprehensive training to ensure you are well-equipped to handle all aspects of the role, providing you with the tools to succeed and grow within our organization.
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Key Responsibilities
- Provide prompt, accurate, and friendly support to users via live chat, addressing inquiries and resolving issues in real-time.
- Efficiently manage multiple chat conversations simultaneously while maintaining high standards of quality and responsiveness.
- Diagnose and troubleshoot common user issues, escalating complex problems to the appropriate internal teams when necessary.
- Document all customer interactions and solutions accurately within our CRM system.
- Collaborate with internal teams to provide feedback on common user pain points and contribute to ongoing service improvements.
- Stay informed about product updates, service changes, and company policies to provide up-to-date information.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Required Skills
- Proven experience (6+ months) in a customer service, live chat, or call center environment.
- Exceptional written communication skills with impeccable grammar, spelling, and punctuation.
- Strong problem-solving abilities and a keen eye for detail.
- Ability to multitask effectively and manage time efficiently in a remote setting.
- Proficiency with common office software (e.g., Microsoft Office Suite, Google Workspace) and CRM systems.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field.
- Experience with Intercom, Zendesk Chat, or similar live chat platforms.
- Familiarity with the recruitment or HR tech industry.
- Ability to adapt quickly to new technologies and processes.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance options.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Remote work flexibility, saving commute time and costs.
- Ongoing professional development and training opportunities.
- Supportive and collaborative team culture.
How to Apply
Ready to make a difference from your home office? We invite you to submit your application by clicking on the link below. Please ensure your resume highlights your customer service experience and written communication skills. We look forward to reviewing your application!
