About Company
Career.zycto is actively seeking a dedicated Local Council Customer Service Clerk to join a vibrant team in Geelong. We partner with leading local government bodies, understanding the critical role excellent public service plays in community well-being. This is an unparalleled opportunity for a detail-oriented individual passionate about making a tangible difference in their local area. At Career.zycto, we believe in connecting talent with purpose, ensuring our team members thrive in environments where their contributions are genuinely valued. If you possess a strong customer-centric approach and a desire to support your community, you’ll find a rewarding path with us. Join a network committed to fostering professional growth and community engagement.
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Job Description
Are you passionate about serving your local community and possess an exceptional talent for customer service? Career.zycto is delighted to be recruiting for a vital Full-Time Local Council Customer Service Clerk based in the heart of Geelong, Victoria. This role is your chance to be the friendly, helpful, and efficient face and voice of local government, making a tangible difference in the daily lives of residents and visitors alike. You will be instrumental in ensuring seamless public interaction, providing accurate information, and resolving enquiries with professionalism and empathy.
In this dynamic position, you will manage a wide array of public enquiries spanning rates, permits, local laws, community programs, and general council services. You’ll operate across various channels including face-to-face at the customer service counter, over the phone, and via digital correspondence. Your ability to navigate complex information, interpret policy, and communicate clearly will be paramount. We’re looking for someone who thrives in a fast-paced environment, can multitask effectively, and maintains a calm, composed demeanour under pressure. This role offers a unique opportunity to gain in-depth knowledge of local government operations and contribute directly to the efficiency and reputation of public services in Geelong. If you’re ready to embrace a rewarding career where every day brings new challenges and opportunities to help others, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for public enquiries, offering guidance and information on council services, policies, and procedures across multiple channels (in-person, phone, email).
- Process various applications including permits, registrations, and payments accurately and efficiently, ensuring compliance with local government regulations.
- Resolve customer complaints and issues effectively, escalating complex matters to appropriate departments when necessary, and following up to ensure satisfactory resolution.
- Maintain meticulous records of customer interactions, transactions, and feedback using internal CRM systems.
- Educate residents about available community programs, events, and resources.
- Collaborate with various council departments to retrieve information and ensure a coordinated approach to service delivery.
- Handle cash and electronic payments, reconcile daily transactions, and adhere to financial processing guidelines.
- Provide administrative support as required, including data entry, document preparation, and general office duties.
Required Skills
- Minimum 1 year of experience in a customer service or administrative role, preferably within a public-facing environment.
- Demonstrated excellent verbal and written communication skills with a clear and professional telephone manner.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or database systems.
- Strong problem-solving abilities and a calm approach to handling challenging customer interactions.
- Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
- High level of attention to detail and accuracy in data entry and record keeping.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience working within a local government or public sector organisation.
- Knowledge of local council services and functions relevant to the Geelong region.
- A certificate or diploma in Business Administration, Customer Service, or a related field.
- Experience with financial transaction processing and reconciliation.
Perks & Benefits
- Competitive salary package with annual reviews.
- Generous superannuation contributions.
- Ongoing professional development and training opportunities.
- Supportive and collaborative team environment.
- Opportunity to make a significant positive impact on the local community.
- Employee assistance program for well-being support.
- Flexible work arrangements considered after probation period.
How to Apply
If you are a highly motivated individual with a passion for public service and meet the requirements outlined above, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter outlining your suitability for this role. We look forward to reviewing your application.
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