About Company
Career.zycto isn’t just a recruitment platform; we are architects of exceptional careers in hospitality. For a Luxury Suite Attendant, our extensive network connects you with the most prestigious venues in Lagos, where impeccable service and guest satisfaction are paramount. We understand the art of elevated guest experiences and seek individuals who embody grace, discretion, and a proactive spirit. Joining forces with us means unlocking opportunities in environments where your dedication to luxury service is recognized and celebrated, fostering a fulfilling professional journey within an elite sector. Elevate your career with a partner that truly values your unique talents.
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Job Description
We are seeking a highly motivated and discreet Luxury Suite Attendant to join a prestigious hospitality team in Surulere, Lagos. This pivotal role is perfect for someone passionate about delivering unparalleled guest experiences within an exclusive setting. As a Luxury Suite Attendant, you will be the cornerstone of comfort and elegance for our discerning guests, ensuring every aspect of their stay is meticulously managed and exceeds their highest expectations. You will work within a dynamic environment where attention to detail, a proactive approach, and a commitment to excellence are not just desired but essential. This role demands a professional with an innate sense of hospitality, capable of anticipating needs, maintaining the highest standards of cleanliness and presentation, and providing personalized service with utmost discretion. If you thrive in an environment that values sophisticated service and guest satisfaction above all else, we invite you to apply and contribute your expertise to a team dedicated to luxury.
Key Responsibilities
- Provide exceptional, personalized service to guests in luxury suites, anticipating and fulfilling their needs with discretion and efficiency.
- Maintain the highest standards of cleanliness, tidiness, and presentation within assigned suites, including turndown services and amenity replenishment.
- Conduct thorough daily inspections of suites to ensure all facilities are in perfect working order and meet luxury standards.
- Manage suite inventory, including mini-bar, linens, and guest supplies, ensuring adequate stock levels and accurate billing.
- Handle guest requests and inquiries promptly and professionally, coordinating with other departments (e.g., concierge, culinary, housekeeping) as needed.
- Assist with check-in and check-out procedures for suite guests, ensuring a seamless and welcoming experience.
- Maintain strict confidentiality and privacy for all guests, upholding the highest ethical standards.
- Adhere to all safety, security, and sanitation policies and procedures.
- Proactively identify and address any potential issues or concerns to ensure guest satisfaction.
- Offer recommendations and arrange services such as dining reservations, transportation, and local activities tailored to guest preferences.
Required Skills
- Minimum of 1-2 years of experience in a luxury hotel, high-end residential, or premium hospitality setting.
- Proven ability to deliver exceptional customer service with a strong guest-centric approach.
- Excellent communication and interpersonal skills, with proficiency in English (both written and verbal).
- Strong organizational skills and meticulous attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Discretion and a high level of integrity.
- Proficiency in basic computer skills and hospitality management systems (PMS) is a plus.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Hotel Operations, or a related field.
- Experience with a diverse range of international clientele.
- Knowledge of local attractions, dining, and cultural highlights in Lagos.
- Additional language proficiency (e.g., French, Yoruba) is an advantage.
- Certification in first aid and safety.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement in luxury hospitality.
- Meals on duty.
- Employee recognition programs.
- A supportive and dynamic work environment within a high-end establishment.
How to Apply
Interested candidates who meet the qualifications are invited to submit their detailed resume and a cover letter outlining their experience in luxury service. Please click on the application link below to apply for this job.
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