About Company
Looking to kickstart your career in healthcare administration? Career.zycto offers a vibrant, supportive environment where new talent thrives. We partner with leading medical practices in Kingston, ensuring our teams contribute to essential patient care and operational excellence. For an entry-level Medical Reception Assistant, this means a unique opportunity to learn the ropes from dedicated professionals, building foundational skills that will propel your journey. Join us and discover a workplace committed to your growth, where your contribution is valued, and every day brings new opportunities to make a positive impact on patients’ lives within the Barbican community.
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Job Description
Are you a bright, empathetic, and organized individual eager to embark on a fulfilling career in the healthcare sector? Career.zycto is seeking a dedicated Medical Reception Assistant to join a dynamic medical practice in the heart of Barbican, Kingston. This entry-level role is an unparalleled opportunity to become the welcoming face and the organizational backbone of a busy clinic, playing a crucial part in ensuring a seamless and positive experience for every patient.
In this pivotal position, you won’t just be answering phones; you’ll be a frontline ambassador for patient care, managing vital administrative tasks that keep the practice running smoothly. From the moment patients walk through the door or call for an appointment, you’ll be their first point of contact, offering reassurance, clarity, and efficient service. This role is perfect for someone with a natural knack for organization, a warm demeanor, and a genuine desire to help others.
You will gain invaluable experience in a professional medical environment, learning the intricacies of patient flow management, appointment scheduling, electronic health records (EHR) systems, and medical billing basics. This foundational knowledge is essential for anyone aspiring to a long-term career in healthcare administration or even clinical support roles. We understand that this is an entry-level position, and we are committed to providing comprehensive training and ongoing support to ensure your success. You will work alongside experienced medical professionals who are passionate about their work and dedicated to mentorship.
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Our partner clinic in Barbican serves a diverse community, and we pride ourselves on delivering compassionate, high-quality care. As a Medical Reception Assistant, you will be instrumental in upholding this standard, contributing to an atmosphere of trust and efficiency. This isn’t just a job; it’s a chance to build a meaningful career where your daily efforts directly impact the well-being of individuals and the health of the community. If you’re ready to learn, grow, and make a tangible difference from day one, we encourage you to apply and become an integral part of our patient-centered team.
Key Responsibilities
- Greet patients warmly and manage check-in/check-out processes with professionalism.
- Schedule and confirm patient appointments efficiently, managing daily patient flow.
- Answer and direct phone calls with professionalism, courtesy, and accurate information.
- Maintain accurate and confidential patient records, ensuring data integrity in all systems.
- Process patient payments and manage basic billing inquiries with clarity and precision.
- Prepare examination rooms and ensure a tidy, welcoming waiting area for all visitors.
- Liaise effectively with medical staff to ensure smooth patient transitions and communication.
- Manage incoming and outgoing mail, faxes, and other communications.
- Assist with inventory management of office supplies, ensuring adequate stock levels.
- Provide general administrative support to the clinic as needed, contributing to team efficiency.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in basic computer applications (MS Office Suite).
- High level of empathy and customer service orientation.
- Ability to handle sensitive information with discretion and confidentiality.
- Exceptional attention to detail and accuracy in all tasks.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Professional and presentable demeanor.
Preferred Qualifications
- High School Diploma or equivalent.
- Previous experience in a customer service or administrative role.
- Familiarity with medical terminology (a plus, but not required for entry-level).
- Basic understanding of appointment scheduling software.
- Ability to speak Patois or other local dialects (beneficial for local patient interaction).
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive training and professional development opportunities.
- Health and dental insurance benefits (post-probation period).
- Paid time off and public holidays.
- Supportive and collaborative team environment.
- Opportunity for career advancement within healthcare administration.
- Employee wellness programs.
- Convenient Barbican, Kingston location with easy access.
How to Apply
Ready to make a difference? We invite all enthusiastic and qualified candidates to apply! Please submit your application by clicking on the link below. We look forward to reviewing your qualifications and potentially welcoming you to our dedicated team.
