About Company
Embark on a fulfilling career journey with Career.zycto, a leading recruitment partner committed to connecting passionate individuals with impactful roles in the healthcare sector. We champion a supportive and inclusive environment where foundational talent, like an enthusiastic Medical Reception Assistant, can truly thrive. Joining us means becoming part of a team dedicated to fostering professional growth and delivering exceptional service to our clinic partners. We believe in nurturing your potential, providing the essential training and mentorship needed to launch a successful career in medical administration. Discover a place where your dedication to patient care and administrative excellence is recognized and celebrated from day one.
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Job Description
Are you passionate about making a positive impact on people’s lives from the moment they step into a healthcare facility? Career.zycto is thrilled to partner with a reputable clinic in Jalan Besar, Singapore, to find a dedicated and enthusiastic Medical Reception Assistant for an entry-level position. This is an unparalleled opportunity to kickstart your career in the dynamic healthcare industry, learning the ropes in a supportive and patient-focused environment.
As the friendly face and welcoming voice of the clinic, you will play a pivotal role in ensuring a smooth and pleasant experience for all patients and visitors. Your day will involve a variety of crucial tasks, from managing appointment schedules with precision and efficiency to gracefully handling patient inquiries and providing essential administrative support to our medical team. This isn’t just a desk job; it’s a chance to be at the heart of patient care, contributing directly to the efficient operation of a bustling medical practice.
We understand that you might be new to the medical field, and that’s perfectly fine! We are looking for individuals with a strong desire to learn, an excellent work ethic, and a genuine commitment to service excellence. Comprehensive training will be provided to equip you with the knowledge and skills necessary to excel in this role. You will learn best practices in patient registration, electronic health record management, billing procedures, and communication techniques tailored for a healthcare setting.
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This role requires a meticulous eye for detail, a proactive approach to problem-solving, and outstanding interpersonal skills. You will be responsible for maintaining patient confidentiality, ensuring accurate data entry, and assisting with general office duties to uphold the highest standards of clinic professionalism. If you are a compassionate, organized, and reliable individual eager to grow professionally in a meaningful sector, we invite you to join a team that values your contribution and invests in your future. This is more than just a job; it’s a pathway to a rewarding career where your efforts directly contribute to community well-being.
Key Responsibilities
- Greet and welcome patients and visitors in a friendly and professional manner.
- Manage patient appointments, including scheduling, rescheduling, and cancellations.
- Answer phone calls, address inquiries, and direct calls to appropriate personnel.
- Register new patients and update existing patient information accurately.
- Process patient payments and manage basic billing inquiries.
- Maintain organized patient files and ensure confidentiality of all medical records.
- Assist with general administrative tasks such as filing, scanning, and data entry.
- Ensure the reception area is tidy and presentable at all times.
- Liaise with medical staff to ensure smooth patient flow and clinic operations.
- Provide basic information about clinic services and procedures to patients.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient-first approach.
- Proficiency in basic computer applications (MS Office Suite).
- Exceptional organizational and time management abilities.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- High school diploma or equivalent.
- Singapore Citizen or Permanent Resident.
Preferred Qualifications
- Prior experience in a customer service or administrative role.
- Familiarity with medical terminology or healthcare administrative processes.
- Experience with electronic health record (EHR) systems.
- Ability to communicate in additional local languages (e.g., Mandarin, Malay, Tamil).
- A relevant certificate or diploma in healthcare administration or a related field.
Perks & Benefits
- Comprehensive training and professional development opportunities.
- Supportive and collaborative work environment.
- Opportunities for career growth within the healthcare sector.
- Medical and dental benefits.
- Annual leave and public holidays.
- Performance-based incentives.
- Employee wellness programs.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their interest in this entry-level Medical Reception Assistant position. Please highlight any relevant experience or personal qualities that make you an ideal candidate for a patient-facing role in a fast-paced medical environment. We look forward to reviewing your application!
