About Company
Baringo County Referral Hospital is a leading public health institution situated in Kabarnet, Baringo County, Kenya. Committed to providing comprehensive and compassionate healthcare services, we serve a diverse community with dedication and professionalism. Our hospital is equipped with various departments, including emergency services, outpatient clinics, inpatient wards, and specialized units, all working cohesively to ensure optimal patient outcomes. We believe in fostering a supportive and collaborative environment for both our patients and our staff. As a pivotal healthcare provider in the region, we are constantly striving to enhance our services, adopt best practices, and contribute positively to the well-being of the Baringo community. Joining our team means becoming part of a vital service that impacts countless lives daily, within an organization that values integrity, teamwork, and continuous improvement.
Job Description
We are seeking a highly motivated and empathetic Medical Receptionist to join our dedicated team at Baringo County Referral Hospital. As the first point of contact for our patients and visitors, you will play a crucial role in shaping their experience and ensuring the smooth operation of our front desk. This position demands exceptional organizational skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment. You will be responsible for creating a welcoming atmosphere, handling patient inquiries, scheduling appointments, and maintaining accurate patient records.
Your primary objective will be to provide outstanding administrative support, ensuring that all interactions are professional, confidential, and efficient. This role requires a keen eye for detail, the ability to prioritize effectively, and a genuine commitment to patient care. You will be an integral part of a larger healthcare team, working closely with nurses, doctors, and other administrative staff to ensure seamless patient flow and effective communication. If you possess a passion for helping others and thrive in a dynamic healthcare setting, we encourage you to apply and contribute to our mission of delivering excellent healthcare to the people of Baringo County.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner.
- Answer, screen, and forward incoming phone calls, taking messages as necessary.
- Schedule and confirm patient appointments, managing the appointment book efficiently.
- Register new patients and update existing patient demographic and insurance information.
- Verify patient insurance eligibility and process co-payments or fees.
- Maintain patient confidentiality in accordance with hospital policies and data protection regulations.
- Direct patients to appropriate departments or services.
- Manage incoming and outgoing mail and deliveries.
- Prepare and maintain patient charts and electronic medical records.
- Handle patient inquiries and provide accurate information about hospital services.
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
- Assist with other administrative tasks as assigned by supervisors.
Required Skills
- High school diploma or equivalent (KCSE certificate).
- Minimum of 1 year experience in a front desk or customer service role, preferably in a medical setting.
- Excellent verbal and written communication skills in English and Kiswahili.
- Proficiency in basic computer applications (MS Office Suite).
- Strong organizational and time management skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Empathetic and compassionate approach to patient interaction.
- High level of professionalism and discretion regarding confidential information.
- Attention to detail and accuracy in record keeping.
Preferred Qualifications
- Certificate or Diploma in Secretarial Studies, Business Administration, or a related field.
- Familiarity with medical terminology and healthcare administrative procedures.
- Experience with Electronic Health Record (EHR) systems.
- Ability to speak local languages common in Baringo County.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance coverage.
- Paid time off and public holidays.
- Opportunities for professional development and training.
- Supportive and collaborative work environment.
- Contribution to a vital community service.
- Access to staff wellness programs.
How to Apply
Interested and qualified candidates are encouraged to submit their application by clicking the link below. Please ensure your application includes a detailed CV and a cover letter outlining your suitability for this role.