About Company
Are you ready to elevate your career in Kenya’s thriving healthcare sector? Career.zycto is a dynamic talent acquisition partner, dedicated to connecting exceptional professionals with leading medical institutions across Nairobi. We pride ourselves on fostering growth and placing individuals in environments where they can make a tangible difference. Join our network and discover unparalleled opportunities within the most respected hospitals, where your skills as a Medical Receptionist will be valued and contribute directly to patient well-being and operational excellence.
Job Description
Are you an exceptionally organized and compassionate individual with a passion for patient care? Career.zycto is seeking a dedicated Medical Receptionist to join the dynamic team at a leading hospital in the vibrant Upper Hill area of Nairobi. In this pivotal front-line role, you will be the first point of contact for patients, visitors, and medical professionals, embodying the hospital’s commitment to excellence and care. Your exceptional administrative skills and empathetic approach will ensure a seamless and positive experience for everyone entering our facility. This isn’t just about managing appointments; it’s about providing comfort, clarity, and efficient support in a fast-paced medical environment.
You will play a crucial part in maintaining the smooth flow of daily operations, managing patient records with utmost confidentiality, and supporting the broader healthcare team. We are looking for someone who thrives on helping others, possesses meticulous attention to detail, and can handle multiple tasks with grace under pressure. Your ability to communicate effectively, both verbally and in writing, will be essential in conveying important information and resolving patient queries. The ideal candidate will be a proactive problem-solver, capable of anticipating needs and maintaining composure in demanding situations. If you are ready to make a significant impact in a reputable healthcare setting and contribute to a team dedicated to healing and well-being, we encourage you to apply. This role offers an opportunity to grow your career within the esteemed Kenyan healthcare sector, working alongside dedicated professionals and contributing to a healthier community.
Key Responsibilities
- Warmly greet and register patients and visitors, ensuring a positive first impression.
- Schedule and confirm patient appointments, managing the doctor's calendar efficiently.
- Answer multi-line phone systems, direct calls, and take accurate messages.
- Process patient admissions and discharges, including data entry and paperwork.
- Verify patient insurance information and collect co-payments or outstanding balances.
- Maintain accurate and confidential patient records (both electronic and physical) in compliance with privacy regulations.
- Manage waiting areas, ensuring cleanliness, orderliness, and comfort for patients.
- Handle general office duties such as filing, scanning, faxing, and mail distribution.
- Liaise effectively with medical staff, nurses, and other departments to ensure smooth patient flow and communication.
- Respond to patient inquiries with professionalism and empathy, providing necessary information or directing them to appropriate resources.
Required Skills
- Exceptional verbal and written communication skills (English and Kiswahili fluency).
- Proficiency in medical office software and electronic health record (EHR) systems.
- Strong organizational and multitasking abilities with a keen eye for detail.
- Excellent interpersonal and customer service skills, demonstrating empathy and patience.
- Ability to maintain strict patient confidentiality (knowledge of data protection acts is a plus).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications
- Post-secondary education or certification in Medical Office Administration, Front Office Operations, or a related field.
- Experience with specific hospital management systems (e.g., Meditech, Epic, or local Kenyan healthcare platforms).
- First Aid and Basic Life Support (BLS) certification.
Perks & Benefits
- Competitive salary package and potential for performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for continuous professional development and career advancement within the healthcare sector.
- A supportive and collaborative work environment that values teamwork and individual contributions.
- Generous paid time off and observance of public holidays.
- Employee recognition programs that celebrate dedication and excellence.
How to Apply
Interested candidates who meet the above criteria are invited to submit their comprehensive resume and a cover letter detailing their relevant experience, skills, and why they are the ideal candidate for this pivotal role. Please click on the application link below to apply directly. Only shortlisted candidates will be contacted for an interview.
