About Company
At Career.zycto, we are dedicated to connecting top talent with thriving opportunities in critical sectors. We understand the heartbeat of efficient healthcare operations, which is why we foster an environment where precision, empathy, and professional growth are paramount. For a Medical Scheduler, this means stepping into a role where your organizational prowess directly impacts patient care and operational flow. We pride ourselves on building strong teams and offering continuous development, making Career.zycto the perfect launchpad for a rewarding administrative career within the medical field in Matola. Join us and shape the future of healthcare support.
Job Description
Are you a highly organized individual with a passion for helping others and ensuring smooth operations? Career.zycto is seeking a dedicated and detail-oriented Medical Scheduler to join our dynamic team in Matola Sede. This is an exceptional opportunity to play a pivotal role in the efficient functioning of a medical environment, directly impacting patient satisfaction and clinic productivity.
As a Medical Scheduler, you will be the first point of contact for many patients, responsible for managing complex scheduling needs, coordinating appointments, and maintaining accurate patient records. Your expertise will ensure that patients receive timely care and that healthcare professionals can operate efficiently. We are looking for someone who thrives in a fast-paced setting, possesses excellent communication skills, and has a meticulous approach to their work. This role requires a blend of empathy, discretion, and administrative acumen to navigate the intricacies of medical scheduling while upholding the highest standards of patient service. You will be instrumental in creating a positive experience for every individual who interacts with our services.
Join a company that values your contribution and offers a supportive environment for professional growth. If you are ready to apply your organizational skills to a meaningful career in healthcare administration and make a real difference in the Matola community, we encourage you to apply today. We believe in empowering our employees and providing the tools necessary for success.
Key Responsibilities
- Schedule and confirm patient appointments, procedures, and consultations using established protocols and scheduling software.
- Manage and maintain provider schedules, ensuring optimal utilization of time and resources.
- Communicate effectively with patients, providers, and other staff regarding scheduling changes, cancellations, and inquiries.
- Handle incoming calls, emails, and patient requests with professionalism and empathy.
- Verify patient demographic and insurance information, ensuring accuracy in all records.
- Process referrals and prior authorizations as needed, coordinating with various departments.
- Resolve scheduling conflicts and issues promptly and efficiently.
- Maintain strict patient confidentiality and adhere to all relevant data protection regulations.
- Educate patients on appointment procedures, preparation instructions, and follow-up care.
- Generate and distribute daily appointment schedules for clinical staff.
Required Skills
- Minimum of 2 years of experience in medical scheduling or a similar administrative role within a healthcare setting.
- Proficiency with medical scheduling software and electronic health records (EHR) systems.
- Exceptional organizational and time management skills with keen attention to detail.
- Strong verbal and written communication skills in Portuguese and English.
- Demonstrated ability to multitask and prioritize in a busy environment.
- Excellent interpersonal skills and a patient-first approach.
- Ability to maintain composure and professionalism under pressure.
Preferred Qualifications
- Post-secondary education or certification in medical administration, office management, or a related field.
- Familiarity with medical terminology and common medical procedures.
- Experience with specific local healthcare systems or clinics in Matola.
- Proficiency in additional local languages (e.g., Changana, Ronga) is a plus.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuing education.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
- Contribution to a vital service impacting community health.
How to Apply
If you are a highly organized and compassionate individual ready to contribute to a thriving medical environment, we encourage you to apply for this exciting opportunity. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this Medical Scheduler position. We look forward to reviewing your application!
