About Company
CRDB Bank Plc is a leading commercial bank in Tanzania, providing a comprehensive range of financial services to individuals, small and medium-sized enterprises (SMEs), and large corporations. With a rich history spanning decades, CRDB Bank has grown to become one of the most respected and innovative financial institutions in East Africa. Our mission is to provide accessible, reliable, and sustainable financial solutions that empower our customers and contribute to the socio-economic development of Tanzania. We are committed to fostering a culture of excellence, integrity, and customer-centricity, driven by a dedicated team that is passionate about making a difference. Our extensive branch network and cutting-edge digital platforms ensure that we reach communities far and wide, including vibrant localities like Bububu in Zanzibar. At CRDB Bank, we believe in nurturing talent and providing opportunities for growth, making us an employer of choice for those looking to build a rewarding career in the financial sector.
Job Description
Are you passionate about community development and eager to kickstart your career in the financial services sector? CRDB Bank Plc is seeking a dynamic and highly motivated Entry-Level Microfinance Loan Support Officer to join our dedicated team in Bububu, Zanzibar City. This is an exceptional opportunity for an enthusiastic individual to gain hands-on experience in the microfinance domain, contributing directly to empowering local entrepreneurs and small businesses.
As a Microfinance Loan Support Officer, you will play a crucial role in the day-to-day operations of our microfinance initiatives. You will be the primary point of contact for many of our valued clients, assisting them through the loan application process, providing essential information about our products, and ensuring all documentation is accurately completed and processed. This role requires a keen eye for detail, excellent interpersonal skills, and a genuine desire to serve our community.
Your responsibilities will extend beyond administrative tasks; you will be instrumental in fostering strong relationships with our clients, understanding their financial needs, and guiding them towards suitable solutions. This position offers a unique blend of customer service, administrative support, and community outreach, providing a solid foundation for a career in banking and microfinance. We are looking for someone who is not only eager to learn but also embodies our values of integrity, respect, and commitment to service. Join us and become a part of a team that is making a tangible impact on the economic landscape of Zanzibar.
Key Responsibilities
- Assist clients with microfinance loan applications, ensuring accuracy and completeness of all required documentation.
- Provide clear and concise information to clients regarding loan products, eligibility criteria, terms, and repayment schedules.
- Conduct preliminary client screenings and data entry into the bank’s internal systems.
- Support the Loan Officers in preparing loan proposals and maintaining client files.
- Follow up with clients on pending documents or inquiries, maintaining a high level of customer service.
- Participate in community outreach programs to promote microfinance products and financial literacy.
- Ensure compliance with all internal policies, procedures, and regulatory requirements.
- Assist in the preparation of reports related to loan disbursements, collections, and client activity.
- Handle client queries and complaints professionally, escalating complex issues to senior officers when necessary.
- Maintain confidentiality of client information and banking records at all times.
Required Skills
- Diploma or Certificate in Business Administration, Finance, Banking, Economics, or a related field.
- Excellent communication and interpersonal skills, with fluency in both Swahili and English.
- Strong numerical and analytical abilities, with keen attention to detail.
- Proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel).
- Ability to work effectively both independently and as part of a team.
- Demonstrated integrity, strong ethical conduct, and a professional demeanor.
- A proactive and problem-solving attitude.
Preferred Qualifications
- Bachelor’s degree in a relevant field.
- Previous experience (even volunteer or internship) in a customer service or administrative role, preferably within the financial sector.
- Understanding of microfinance principles and rural development.
- Familiarity with the local socio-economic landscape of Zanzibar.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and life insurance benefits.
- Opportunities for professional development and career advancement within a leading financial institution.
- A supportive and collaborative work environment.
- Contribution to meaningful community development initiatives.
- Annual leave and sick leave benefits.
How to Apply
Interested candidates who meet the above qualifications are encouraged to apply by clicking on the application link below. Please ensure your application includes a detailed CV and a cover letter explaining your suitability for this entry-level role. Only shortlisted candidates will be contacted for further assessment. CRDB Bank Plc is an equal opportunity employer committed to diversity and inclusion.