About Company
Empowering our users through seamless digital experiences is at the heart of what we do. Career.zycto is seeking empathetic and tech-savvy individuals ready to be the front line of support for our innovative mobile banking solutions. Join a team dedicated to fostering financial inclusion and growth in Nigeria, where your problem-solving skills directly impact user satisfaction and trust. We believe in nurturing talent, offering a dynamic environment where you can develop expertise in fintech operations and customer relations, making a tangible difference every day. If you thrive on helping others navigate digital finance, you’ve found your next home.
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Job Description
Are you passionate about technology and dedicated to providing exceptional customer service? Career.zycto, a forward-thinking entity deeply committed to enhancing digital financial accessibility, is looking for a proactive and detail-oriented Mobile Banking Support Aide to join our vibrant team in Wuse Zone 2, Abuja. This pivotal full-time role places you at the forefront of our user experience, offering direct support to customers utilizing our cutting-edge mobile banking application.
In this role, you will be the first point of contact for users encountering issues or seeking assistance with our mobile banking platform. Your primary responsibility will be to guide users through various functionalities, troubleshoot technical challenges, and resolve inquiries efficiently and courteously. We are searching for someone with a strong aptitude for problem-solving, excellent communication skills, and a genuine desire to help others. You will play a crucial part in maintaining high levels of customer satisfaction, building trust, and ensuring a smooth and reliable banking experience for all our users.
This is more than just a support role; it’s an opportunity to contribute to the financial well-being of our community. You will gain invaluable experience in the rapidly evolving fintech sector, learn about digital product management, and work alongside a supportive team committed to innovation. If you are a natural communicator, possess a calm demeanor under pressure, and are eager to make a significant impact in the digital banking landscape, we encourage you to apply. Career.zycto offers a stimulating environment where continuous learning and professional growth are highly valued.
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Key Responsibilities
- Provide first-line technical and functional support for mobile banking application users via phone, email, and chat.
- Guide users through mobile app features, services, and troubleshooting steps.
- Diagnose and resolve customer issues related to account access, transaction inquiries, app navigation, and technical glitches.
- Escalate complex issues to senior support staff or relevant departments while maintaining communication with the customer.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Educate users on best practices for mobile banking security and optimal app usage.
- Stay updated on new mobile banking features, policies, and industry trends.
- Contribute to the continuous improvement of customer support processes and user guides.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency in using mobile applications and digital platforms.
- Customer-centric mindset with a passion for helping others.
- Ability to work effectively in a fast-paced and dynamic environment.
- Basic understanding of banking principles or financial services.
- Proficiency in CRM software and standard office productivity tools.
Preferred Qualifications
- Bachelor's degree or HND in Banking & Finance, Computer Science, Business Administration, or related field.
- Previous experience (1-2 years) in customer support, call center operations, or technical support, preferably in the financial sector.
- Familiarity with mobile banking applications and fintech solutions.
- Ability to speak additional Nigerian languages (e.g., Hausa, Yoruba, Igbo).
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Opportunities for professional development and training.
- Supportive and collaborative work environment.
- Paid time off and public holidays.
- Exposure to cutting-edge fintech innovations.
- Performance-based incentives.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights relevant experience in customer service and digital literacy. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team.
