About Company
Digicel Jamaica is a leading telecommunications provider dedicated to connecting people across Jamaica with innovative mobile and home entertainment solutions. As part of the wider Digicel Group, we are committed to empowering our customers with the latest technology, reliable connectivity, and exceptional service. We believe in fostering local talent and providing opportunities for growth and development within a dynamic, fast-paced industry. Join a team that is passionate about technology, community, and making a real impact on how Jamaicans live, work, and connect.
Job Description
Are you passionate about technology and eager to kickstart a career in mobile device repair? Digicel Jamaica is seeking an enthusiastic and motivated Mobile Device Repair Trainee to join our vibrant technical team. This is an unparalleled entry-level opportunity for individuals with little to no prior experience but a strong aptitude and desire to learn. You’ll embark on a comprehensive training journey, guided by experienced technicians, to master the intricacies of mobile device diagnostics, repair, and customer service.
In this hands-on role, you will learn the fundamental skills required to troubleshoot, repair, and maintain a wide range of mobile devices, including smartphones and tablets. We will equip you with the knowledge of various operating systems, hardware components, and repair methodologies. Your training will cover everything from basic screen and battery replacements to more complex component-level repairs. Beyond technical skills, you’ll develop crucial problem-solving abilities, precision, and an understanding of customer satisfaction in a technical support environment.
This position is perfect for someone who loves to tinker, has excellent manual dexterity, and thrives in a learning-rich environment. If you’re a quick learner, detail-oriented, and dedicated to delivering high-quality work, we invite you to apply. Digicel Jamaica offers a supportive environment where your growth is our priority, providing a clear path to becoming a certified mobile device repair specialist. Your journey to a rewarding career in technology starts here.
Key Responsibilities
- Participate actively in all provided training programs and mentorship sessions to develop expertise in mobile device repair.
- Assist senior technicians with diagnosing hardware and software issues on various mobile devices (smartphones, tablets).
- Learn and perform basic repairs, including screen replacements, battery swaps, camera repairs, and button fixes, under direct supervision.
- Carefully disassemble, troubleshoot, and reassemble mobile devices following established protocols and using specialized tools.
- Maintain a clean, organized, and safe workstation, ensuring all tools and equipment are properly handled.
- Accurately document all repair steps, parts used, and diagnostic findings in our internal systems.
- Adhere strictly to company policies, procedures, and safety guidelines at all times.
- Provide professional and courteous customer service, clearly explaining repair processes and timelines to clients.
- Contribute to team efforts by assisting with inventory management of parts and supplies.
- Stay updated with new mobile device technologies, repair techniques, and industry best practices.
Required Skills
- High school diploma or equivalent.
- Demonstrable strong interest and passion for mobile technology, electronics, and gadgets.
- Excellent manual dexterity and fine motor skills for handling small components.
- Exceptional attention to detail and ability to follow instructions precisely.
- Basic computer literacy and comfort with using digital tools.
- A positive attitude, strong work ethic, and eagerness to learn new skills.
- Effective communication skills, both verbal and written.
- Ability to work effectively both independently and as part of a team.
- Problem-solving aptitude and a patient approach to technical challenges.
Preferred Qualifications
- Previous experience with small electronics, hobbies involving assembly/disassembly, or personal repairs.
- Basic understanding of mobile device operating systems (iOS, Android) and common hardware components.
- Any relevant certifications or coursework in electronics, IT, or a related technical field.
- Prior customer service experience in any capacity.
Perks & Benefits
- Comprehensive paid on-the-job training and mentorship from industry experts.
- Clear career progression opportunities within a leading telecommunications company.
- Opportunity to earn industry-recognized certifications in mobile device repair.
- Generous employee discounts on Digicel products and services.
- A supportive, collaborative, and innovative team environment.
- Access to health and wellness programs.
- Modern and well-equipped repair facilities.
How to Apply
Ready to power up your career with Digicel Jamaica? If you meet the qualifications and are excited about this entry-level opportunity, we encourage you to apply. Click the link below to submit your application directly through our careers portal. Please ensure your resume highlights your enthusiasm for technology and any relevant hobbies or projects.