About Company
Career.zycto is revolutionizing how skilled professionals connect with leading opportunities across Kenya. We specialize in identifying and nurturing talent, particularly within the dynamic electronics repair sector. Our mission is to empower dedicated technicians like you by linking them with progressive workshops that value precision, problem-solving, and continuous learning. We champion environments where expertise is recognized and career growth is actively supported. Join us, and discover a path where your technical prowess can truly shine, contributing to a vibrant customer service experience.
Job Description
Are you a meticulous problem-solver with a passion for bringing mobile devices back to life? Career.zycto, on behalf of our esteemed client in Embu County, is seeking a skilled and dedicated Mobile Phone Technician to join a dynamic workshop service team. In this pivotal role, you will be the frontline expert diagnosing and repairing a wide array of mobile phones and related gadgets, ensuring top-tier functionality and customer satisfaction. This isn’t just about fixing phones; it’s about being a critical support pillar for our community’s digital connectivity and delivering peace of mind to our valued customers.
Your day-to-day will involve extensive hands-on technical work, from intricate component-level repairs such as screen replacements, battery replacements, and charging port fixes, to complex software troubleshooting, including firmware updates, virus removal, and data recovery. You will be responsible for accurately assessing device issues, providing transparent explanations of diagnoses and repair options to customers, and executing repairs with precision, efficiency, and adherence to manufacturer specifications where applicable. We are looking for someone who thrives in a fast-paced environment, possesses an in-depth understanding of various smartphone operating systems (Android, iOS) and hardware architectures across different brands, and is deeply committed to delivering exceptional service at every interaction. This role demands not only profound technical expertise but also strong communication skills and a truly customer-first approach, as you’ll often be the direct point of contact for clients seeking reliable solutions to their often-critical device woes.
Beyond individual repairs, you will play a crucial role in maintaining the workshop’s reputation for quality, reliability, and technical excellence. This includes diligently managing parts inventory, ensuring all necessary components are available and tracked, adhering to strict quality control standards for every repair completed, and proactively contributing to a clean and organized workspace. Continuous learning is paramount in the rapidly evolving world of mobile technology; therefore, you will be expected to continuously update your knowledge on the latest mobile phone models, diagnostic tools, and repair techniques through self-study and provided training. Our client fosters a collaborative environment where professional development is encouraged, and your contributions are valued. If you are passionate about technology, possess an unwavering commitment to quality workmanship, and are eager to make a tangible impact by restoring vital connections for individuals and businesses in Embu County, we invite you to explore this exciting opportunity. This role offers a chance to grow your skills, work with cutting-edge diagnostic and repair tools, and become an indispensable part of a team dedicated to excellence in mobile phone servicing.
Key Responsibilities
- Diagnose and troubleshoot hardware and software issues on various mobile phone models (smartphones, feature phones, tablets).
- Perform component-level repairs including screen, battery, charging port, camera, and logic board replacements/repairs.
- Conduct software installations, updates, and data recovery procedures.
- Provide accurate cost estimates and repair timelines to customers.
- Maintain detailed records of repairs, inventory, and customer interactions.
- Ensure all repairs meet high-quality standards and warranty guidelines.
- Manage and track spare parts inventory, initiating orders as needed.
- Stay updated with the latest mobile technology trends, repair techniques, and tools.
- Offer excellent customer service, explaining technical issues clearly to non-technical individuals.
- Maintain a clean, organized, and safe workshop environment.
Required Skills
- Proven experience in mobile phone hardware and software repair.
- Strong diagnostic and troubleshooting abilities.
- Proficiency with various mobile operating systems (Android, iOS).
- Knowledge of micro-soldering and component-level repair techniques.
- Excellent manual dexterity and attention to detail.
- Ability to read and interpret technical diagrams and schematics.
- Strong communication and interpersonal skills.
- Customer service-oriented approach.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Certification in electronics repair or mobile device servicing.
- Experience with specific diagnostic tools and equipment (e.g., multimeters, oscilloscopes, hot air stations).
- Familiarity with multiple mobile phone brands and their proprietary repair processes.
- Basic understanding of networking principles for mobile devices.
- A diploma or degree in electronics, telecommunications, or a related technical field.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and continuous training.
- Exposure to the latest mobile phone technologies.
- Supportive and collaborative work environment.
- Potential for performance-based bonuses.
- Contribution to a vital community service.
- Employee discounts on repairs and accessories.
How to Apply
Eager to power up your career? Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and potentially welcoming you to a team dedicated to excellence in mobile phone servicing.
