About Company
We empower individuals to discover rewarding opportunities within dynamic cultural environments. Career.zycto specializes in connecting passionate individuals like you with roles that truly make a difference in community engagement and visitor experience. We understand the unique appeal of working in a setting rich with history and stories. For those who thrive on interaction and wish to contribute to a vibrant public space, we offer pathways to significant impact in preserving and presenting our shared heritage. Join us and shape memorable experiences for countless visitors.
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Job Description
Are you an enthusiastic individual with a passion for history, culture, and connecting with people? Career.zycto is seeking dedicated Museum Visitor Support Staff to join a vibrant cultural institution located in the heart of Downtown, New Westminster. This is an incredible opportunity to be the welcoming face of a cherished community asset, guiding visitors through engaging experiences and ensuring their time with us is both enriching and memorable.
As a key member of the visitor services team, you will be instrumental in creating an exceptionally welcoming and informative environment for all guests, from curious locals and school groups to international tourists. Your daily interactions will range from efficiently processing admissions and memberships to providing detailed information about current exhibitions, historical artifacts, and the general layout of the museum. This role demands a proactive approach to guest relations, where anticipating needs and resolving inquiries with a friendly, professional demeanor are paramount. You will expertly handle ticketing operations, operate point-of-sale systems, and manage visitor flow, ensuring smooth operations even during peak hours and special events.
Beyond the transactional aspects, this position offers a unique chance to deeply immerse yourself in the captivating stories and rich heritage of New Westminster and beyond. You will have the opportunity to share fascinating tidbits about our diverse collections, answer insightful questions about local history, and inspire a deeper appreciation for the arts and culture that define our community. The museum environment is dynamic and ever-evolving, offering a stimulating backdrop for your daily work. The ideal candidate will possess excellent interpersonal and communication skills, a natural ability to engage meaningfully with diverse audiences, and a genuine desire to contribute positively to every public experience. If you are detail-oriented, reliable, adaptable, and excited by the prospect of helping visitors forge lasting connections with history and culture, we encourage you to apply. This part-time role offers flexible hours, a dynamic and supportive work environment, and the invaluable chance to be part of a dedicated team committed to cultural enrichment and community engagement.
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Key Responsibilities
- Warmly greet and welcome all museum visitors upon arrival.
- Process admissions, memberships, and gift shop purchases accurately using a Point-of-Sale (POS) system.
- Provide comprehensive and engaging information about current exhibitions, permanent collections, and educational programs.
- Assist visitors with wayfinding, general inquiries, and special requests, ensuring a positive and seamless experience.
- Handle cash, credit card transactions, and reconcile daily sales with precision.
- Monitor gallery spaces to ensure visitor safety, security, and adherence to museum policies.
- Maintain cleanliness and organization of the front desk, lobby, and other public areas.
- Assist with special events, group tours, and educational workshops as required.
- Respond professionally to phone calls and emails, providing helpful and timely information.
- Address visitor feedback and resolve minor issues promptly and courteously, escalating complex situations when necessary.
Required Skills
- Minimum 6 months of experience in customer service, retail, or hospitality roles.
- Exceptional interpersonal and communication skills (both verbal and written).
- Proficiency in operating Point-of-Sale (POS) systems and handling cash transactions accurately.
- Ability to work effectively and collaboratively within a team-oriented, fast-paced environment.
- Strong problem-solving abilities and a calm, composed demeanor under pressure.
- Demonstrated reliability, punctuality, and a strong work ethic.
- Basic computer literacy, including experience with Microsoft Office Suite and email.
Preferred Qualifications
- Previous experience working in a museum, art gallery, or other cultural institution.
- Knowledge of New Westminster's history, local culture, or artistic community.
- Ability to communicate effectively in a second language (e.g., Mandarin, Punjabi, Spanish).
- Post-secondary education or coursework in history, museum studies, arts administration, or a related field.
- Current First Aid and CPR certification.
Perks & Benefits
- Opportunity to work in a unique, inspiring, and historically rich cultural environment.
- Flexible part-time scheduling to support work-life balance.
- Employee discounts on museum merchandise, programs, and workshops.
- Free admission to partner museums and cultural institutions.
- Professional development opportunities related to museum operations and visitor engagement.
- A chance to contribute directly to community engagement and cultural preservation efforts.
- Join a supportive, collaborative, and passionate team dedicated to arts and culture.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your relevant experience and passion for visitor engagement. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
