About Company
Flow Jamaica, a C&W Communications brand and proud member of Liberty Latin America, stands as a leading telecommunications provider in Jamaica. We are passionately dedicated to connecting communities, empowering businesses, and enriching lives across the island through cutting-edge technology and unparalleled customer service. Our expansive and robust network infrastructure supports millions of customers, delivering reliable internet, television, and mobile services that are vital for modern communication and entertainment. At Flow, we are committed to fostering a dynamic, inclusive, and innovative work environment where creativity is encouraged, continuous learning is promoted, and career growth is actively supported. Join our diverse team and become an integral part of shaping the digital future of Jamaica.
Job Description
Are you a highly motivated individual with an insatiable passion for technology and a keen interest in the intricate world of networking? Do you thrive in a fast-paced, ever-evolving environment and possess an eagerness to learn and grow within the vibrant telecommunications industry? Flow Jamaica is seeking an enthusiastic, detail-oriented, and proactive Network Infrastructure Assistant to join our dynamic technical team in Norman Gardens, Kingston. This represents an exceptional entry-level opportunity for someone aspiring to kick-start their career in network operations and infrastructure management, contributing directly to the backbone of Jamaica’s digital connectivity and economic growth.
As a Network Infrastructure Assistant, you will play a crucial supporting role in maintaining and optimizing our critical network infrastructure that underpins our national services. You will work closely alongside seasoned engineers and experienced technicians, gaining invaluable hands-on experience with state-of-the-art networking equipment, cutting-edge protocols, and robust systems that power our national services. Your daily tasks will involve assisting with the installation, configuration, and proactive troubleshooting of various network devices, from core routers and switches to access points and optical network terminals, all with the ultimate goal of ensuring the utmost stability, security, and high performance of our services for millions of customers. This role is perfectly suited for a recent graduate, a college student with relevant coursework, or an individual with foundational IT knowledge who is eager to develop specialized skills in a challenging and incredibly rewarding field. We are deeply committed to providing comprehensive training, continuous professional development opportunities, and dedicated mentorship to help you build a solid, long-term career path in the ever-evolving telecommunications sector. If you are analytical, a natural problem-solver, possess a strong work ethic, and are ready to contribute to a vital national service, we strongly encourage you to apply and grow your potential with Flow Jamaica.
Key Responsibilities
- Assist senior technicians and engineers with the installation, configuration, and maintenance of network hardware (routers, switches, firewalls, servers) and various cabling systems (copper and fiber optics).
- Perform continuous monitoring of network performance and system health, identifying and accurately reporting potential issues or deviations from established baselines.
- Execute basic troubleshooting of network connectivity problems, device malfunctions, and service interruptions, escalating complex issues to appropriate senior personnel for resolution.
- Maintain meticulous documentation of network configurations, changes, inventory, and troubleshooting steps in designated systems and databases.
- Support the deployment, upgrade, and decommissioning of network components as per project requirements and operational schedules.
- Conduct regular inventory checks of network equipment, tools, and spare parts, ensuring adequate stock levels are maintained.
- Strictly adhere to all company safety protocols, operational procedures, and industry best practices to ensure a secure working environment.
- Actively participate in ongoing training, workshops, and development programs to continuously enhance networking skills and knowledge.
- Provide technical assistance and support to internal teams as needed.
Required Skills
- High School Diploma or equivalent; an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related technical field is highly preferred.
- Basic foundational understanding of networking concepts (e.g., TCP/IP, LAN/WAN, DNS, DHCP, routing, switching).
- Familiarity with operating systems such as Windows and basic command-line interfaces (CLI).
- Strong problem-solving and analytical abilities with a keen eye for detail.
- Excellent verbal and written communication skills, with the ability to convey technical information clearly.
- Proven ability to work effectively and collaboratively in a fast-paced, team-oriented environment.
- Demonstrated eagerness and capacity to learn new technologies, processes, and industry standards quickly.
- Physical ability to lift up to 50 lbs and work in various conditions, including confined spaces or at heights if required.
Preferred Qualifications
- Entry-level networking certification (e.g., CompTIA A+, CompTIA Network+, CCNA Entry/CCT).
- Prior hands-on experience (even voluntary, academic projects, or internships) with network cabling, hardware installation, or basic IT support.
- Basic understanding of fiber optic technology and concepts.
- Familiarity with network monitoring tools and ticketing systems.
- Experience with basic scripting or automation tools.
Perks & Benefits
- Highly competitive salary and comprehensive benefits package.
- Robust health, dental, and wellness programs designed for employee well-being.
- Exceptional opportunities for professional development, continuous learning, and clear career advancement within Liberty Latin America's extensive network.
- Generous employee discounts on Flow's cutting-edge telecommunications services.
- A supportive, inclusive, and collaborative work environment that values innovation and teamwork.
- Structured on-site training and dedicated mentorship programs to foster skill growth.
- Paid time off, vacation, and public holidays.
- Pension scheme contributions.
How to Apply
Interested candidates are cordially invited to apply directly through our official careers portal. Please click on the secure application link below to submit your detailed resume and a compelling cover letter. Ensure your application clearly highlights your passion for technology, your foundational IT knowledge, and your strong willingness to learn and grow your career with Flow Jamaica. We eagerly look forward to reviewing your application!