About Company
Movitel is a leading telecommunications company in Mozambique, committed to connecting communities and driving digital inclusion across the nation. We pride ourselves on innovation, a robust network infrastructure, and a dedication to providing reliable services to millions of customers. As a dynamic and rapidly expanding organization, Movitel offers a vibrant work environment where talent is nurtured, and individual contributions are valued. We believe in empowering our employees to grow with us, fostering a culture of continuous learning and professional development. Join our team and be part of shaping the future of connectivity in Mozambique.
Job Description
Are you a proactive and detail-oriented individual with a keen interest in telecommunications technology? Movitel is seeking a dedicated Network Monitoring Aide to join our operations team in Inhambane City. This role offers the unique opportunity to contribute to the stability and performance of our extensive network infrastructure, ensuring seamless connectivity for our valued customers. As a Network Monitoring Aide, you will be the eyes and ears of our network, responsible for continuous surveillance, initial incident detection, and preliminary troubleshooting of network anomalies. We understand the importance of work-life balance, which is why this position is offered with flexible hours, allowing you to manage your schedule effectively while fulfilling critical operational duties. This is an excellent opportunity for an entry-level professional eager to gain hands-on experience in a fast-paced and essential sector of the telecommunications industry. You will work closely with experienced network engineers, learning the intricacies of network management systems and contributing directly to our service excellence. If you are passionate about technology, possess strong analytical skills, and thrive in a dynamic environment, we encourage you to apply and become a vital part of our mission to connect Mozambique.
Key Responsibilities
- Continuously monitor network performance and health using various monitoring tools and dashboards.
- Identify and report network incidents, alarms, and performance degradation in a timely manner.
- Perform initial troubleshooting steps to diagnose network issues and escalate to senior engineers when necessary.
- Maintain accurate records of network events, incidents, and resolutions in the ticketing system.
- Collaborate with technical teams to ensure prompt resolution of network-related problems.
- Assist in the generation of routine network performance reports.
- Adhere to established operational procedures and security protocols.
- Participate in on-call rotations or flexible shift schedules as required to ensure 24/7 network surveillance.
- Contribute to the continuous improvement of network monitoring processes and tools.
Required Skills
- Basic understanding of computer networking principles (TCP/IP, LAN/WAN)
- Proficiency in using common office software (Microsoft Office Suite)
- Strong analytical and problem-solving abilities
- Excellent communication skills, both written and verbal
- Ability to work effectively in a team-oriented environment
- High level of attention to detail and accuracy
- Self-motivated with the ability to work independently with minimal supervision
- Fluency in Portuguese and working knowledge of English
Preferred Qualifications
- A diploma or certificate in Information Technology, Telecommunications, Computer Science, or a related field.
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
- Prior experience in a technical support or helpdesk role.
- Basic knowledge of mobile communication technologies (GSM, UMTS, LTE).
- Understanding of ITIL framework or similar service management best practices.
Perks & Benefits
- Competitive salary package
- Opportunity for professional growth and career advancement within a leading telecom company
- Comprehensive health and wellness benefits
- Flexible working hours to promote work-life balance
- Ongoing training and development programs
- Supportive and collaborative work environment
- Contribution to a critical national infrastructure
How to Apply
If you are passionate about technology and eager to make a significant impact, we invite you to apply. Please click on the application link below to submit your resume and cover letter directly through our careers portal. Ensure your application highlights your relevant skills and why you are the ideal candidate for this role. We look forward to reviewing your application!