About Company
Join Career.zycto, a dynamic force at the forefront of digital transformation, where innovation meets operational excellence. We champion a culture of continuous learning and empower our remote teams to achieve remarkable outcomes. For a Network Operations Assistant, this means an environment rich with growth opportunities, cutting-edge challenges, and a supportive community dedicated to ensuring our networks run flawlessly. We believe in harnessing diverse talents to build robust, scalable solutions for our global clientele, making Career.zycto an ideal launchpad for your career aspirations.
Advertisement
Job Description
Are you an aspiring IT professional with a keen eye for detail and a passion for maintaining seamless network operations? Career.zycto is seeking a dedicated and proactive Remote Network Operations Assistant to join our growing team. In this pivotal role, you will be instrumental in supporting the stability, efficiency, and security of our critical network infrastructure from the comfort of your home office in Alta Vista, Ottawa.
As a Remote Network Operations Assistant, you will work closely with our experienced Network Engineers, providing essential support in monitoring network performance, identifying potential issues, and assisting with timely resolution. Your day-to-day responsibilities will involve utilizing various monitoring tools, documenting network configurations, and contributing to the upkeep of our operational runbooks. This role demands a high degree of self-motivation, excellent organizational skills, and the ability to communicate effectively in a virtual environment. We are looking for someone who is eager to learn, adaptable to new technologies, and committed to upholding the highest standards of network reliability.
Career.zycto prides itself on fostering a collaborative and inclusive remote work culture. We understand the unique challenges and opportunities of working outside a traditional office setting and provide comprehensive resources, training, and support to ensure your success. This is more than just a support role; it’s an opportunity to dive deep into complex network environments, gain hands-on experience with cutting-edge technologies, and directly impact our service delivery. If you thrive in a fast-paced, problem-solving environment and are ready to contribute to a team that values innovation and operational excellence, we encourage you to apply. We are committed to developing our talent, and this position offers a clear pathway for professional advancement within the network operations domain.
Advertisement
Key Responsibilities
- Monitor network infrastructure for performance, availability, and security alerts.
- Respond to and escalate network incidents and outages according to established protocols.
- Assist with troubleshooting network connectivity issues and basic hardware/software problems.
- Maintain accurate documentation of network configurations, changes, and operational procedures.
- Perform routine health checks and preventive maintenance on network devices.
- Collaborate with senior engineers to implement network changes and upgrades.
- Provide support for network-related service requests and user inquiries.
Required Skills
- Proficiency in network monitoring tools (e.g., Nagios, Zabbix, PRTG).
- Basic understanding of TCP/IP, DNS, DHCP, and routing protocols.
- Familiarity with common network hardware (routers, switches, firewalls).
- Excellent problem-solving and analytical abilities.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with command-line interfaces for network devices.
Preferred Qualifications
- CompTIA Network+ or equivalent certification.
- Experience with Linux/Unix operating systems.
- Knowledge of ITIL frameworks.
- Exposure to cloud networking concepts (AWS, Azure, GCP).
- Basic scripting skills (e.g., Python, PowerShell) for automation.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Remote work flexibility with a supportive team environment.
- Professional development opportunities and certification reimbursement.
- Home office stipend to ensure a comfortable and productive setup.
- Employee assistance program.
How to Apply
Eager to make an impact with a forward-thinking team? Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and learning more about your passion for network operations.
