About Company
Are you ready to apply your networking expertise in a dynamic, support-driven environment? Career.zycto offers a critical platform where your skills as a Network Operations Centre Technician will directly contribute to seamless service delivery for our diverse clientele. We empower our team to tackle complex challenges, innovate solutions, and grow alongside cutting-edge technology. Join a collaborative culture that values proactive monitoring, swift problem resolution, and continuous improvement. We understand the heartbeat of a successful business lies in its robust infrastructure, and your role here is pivotal in maintaining that stability. Come shape the future of connectivity with us.
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Job Description
Career.zycto is seeking a dedicated and proactive Network Operations Centre (NOC) Technician to join our growing team in Innenstadt, Halle. As a NOC Technician, you will be at the forefront of ensuring the continuous availability and optimal performance of our vital network infrastructure and services. This hands-on role involves 24/7 monitoring, incident detection, diagnosis, and initial resolution of network and system anomalies. You will play a crucial part in maintaining the stability and security of our clients’ operations, working with cutting-edge technology in a fast-paced, collaborative environment.
Your day-to-day will involve utilizing advanced monitoring tools to detect potential issues before they impact services, responding swiftly to alerts, and methodically troubleshooting problems ranging from connectivity issues to routing anomalies. We are looking for someone with a sharp analytical mind, excellent problem-solving skills, and a strong foundational knowledge of networking concepts. You will be instrumental in escalating complex issues to senior engineers and ensuring clear, concise communication throughout the incident lifecycle. This is an excellent opportunity for an individual eager to make a significant impact in a critical operational role and to further develop their expertise in network management and support.
Key Responsibilities
- Proactively monitor network infrastructure, servers, and applications using various monitoring tools to detect and prevent outages.
- Respond promptly to network and system alerts, performing initial diagnosis and troubleshooting to identify root causes.
- Perform incident management, including logging, tracking, and escalating issues to appropriate support teams or senior engineers.
- Implement routine network maintenance tasks, configuration changes, and software updates as per defined procedures.
- Document all incidents, resolutions, and system changes thoroughly and accurately in the ticketing system and knowledge base.
- Collaborate closely with engineering, development, and support teams to resolve complex technical issues and implement improvements.
- Ensure adherence to Service Level Agreements (SLAs) and operational best practices.
- Participate in an on-call rotation schedule to provide 24/7 support as required.
- Provide first-line support for various network devices including routers, switches, firewalls, and wireless access points.
Required Skills
- Strong understanding of TCP/IP networking, routing protocols (e.g., OSPF, BGP), and switching technologies.
- Demonstrable experience with network monitoring tools (e.g., Nagios, Zabbix, PRTG, SolarWinds).
- Proficiency in diagnosing and troubleshooting network connectivity and performance issues.
- Familiarity with Linux/Unix command-line interface for system checks and basic administration.
- Excellent communication skills, both written and verbal, for technical documentation and team collaboration.
- Ability to work effectively under pressure in a fast-paced, incident-driven environment.
- Strong analytical and problem-solving capabilities with keen attention to detail.
Preferred Qualifications
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Relevant industry certifications such as CCNA, CompTIA Network+, or JNCIA-Junos.
- Experience with ITIL frameworks and practices for service operation and incident management.
- Basic scripting skills (e.g., Python, Bash) for automation and task efficiency.
- Knowledge of firewall configuration and security principles (e.g., Fortinet, Cisco ASA, Palo Alto).
- Familiarity with cloud networking concepts (AWS, Azure, GCP).
Perks & Benefits
- Competitive salary and a comprehensive benefits package.
- Opportunities for professional development, training, and industry certifications.
- A dynamic, collaborative, and supportive work environment in a rapidly evolving industry.
- Modern office facilities located in the vibrant heart of Halle.
- Direct contribution to maintaining critical infrastructure for diverse clients.
- Regular company-sponsored team events and social gatherings.
- Generous vacation policy and work-life balance initiatives.
How to Apply
If you are a motivated Network Operations Centre Technician looking to grow your career with a forward-thinking company, we encourage you to apply! Please click on the application link below to submit your resume and cover letter, detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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