About Company
Fossey Communications is a leading technology solutions provider based in Lethbridge, Alberta, dedicated to empowering businesses with reliable, high-performance IT infrastructure and exceptional customer service. For over two decades, we’ve built a reputation for innovation, technical expertise, and a deep commitment to our clients’ success. We specialize in designing, implementing, and supporting robust network solutions, ensuring seamless connectivity and operational efficiency for a diverse range of local and regional organizations. At Fossey Communications, we believe in fostering a collaborative and supportive work environment where our team members can grow their skills, tackle interesting challenges, and make a tangible impact on our clients’ technological journeys. Join a team where your contributions are valued, and your career development is a priority. Our dedication to cutting-edge technology and client satisfaction drives everything we do, making us a trusted partner for businesses seeking robust and reliable IT solutions.
Job Description
Fossey Communications is seeking a dedicated, proactive, and client-focused Network Support Coordinator to join our dynamic technical team in Lethbridge, Alberta. In this critical full-time role, you will be a primary point of contact for our valued clients, ensuring the stability, security, and optimal performance of their essential network infrastructure. You will be responsible for expertly diagnosing and resolving a wide array of network-related issues, ranging from intricate connectivity problems and firewall configurations to server accessibility and complex routing challenges. This position demands a keen eye for detail, exceptional problem-solving abilities, and an unwavering customer-centric approach to support. You will work closely with clients to thoroughly understand their unique needs, communicate intricate technical information clearly and concisely, and provide effective, lasting solutions in a timely manner. The ideal candidate will possess a strong foundational knowledge of core networking principles, be proficient in troubleshooting various hardware and software components, and demonstrate an eagerness to continually learn and adapt in our fast-paced technological environment. Beyond reactive support, you will also play a vital role in proactive network monitoring, routine maintenance, and comprehensive documentation, actively contributing to preventing issues before they impact our clients’ critical operations. This role offers the opportunity to be at the forefront of technology, supporting diverse network environments and collaborating with a talented team of IT professionals. If you are passionate about technology, thrive on solving complex problems, and are committed to delivering outstanding service that genuinely makes a difference, we invite you to apply and help us uphold our standard of excellence in the Lethbridge community and beyond.
Key Responsibilities
- Provide first and second-level technical support for network-related issues, including LAN/WAN, Wi-Fi, VPN, firewalls, and routing protocols, ensuring rapid resolution.
- Diagnose and resolve hardware and software problems affecting network performance, connectivity, and security for client systems, often requiring on-site visits.
- Respond promptly to client inquiries and service requests, managing a ticket queue and prioritizing issues based on urgency and business impact.
- Configure, install, and maintain various network devices such as routers, switches, access points, and firewalls according to best practices and client specifications.
- Perform proactive network monitoring to identify potential issues, analyze trends, and ensure system uptime and optimal performance for all managed networks.
- Document network configurations, troubleshooting steps, incident resolutions, and create comprehensive knowledge base articles for internal and client reference.
- Collaborate effectively with senior network engineers and other IT professionals to escalate complex issues and implement strategic, long-term solutions.
- Assist in the planning, deployment, and execution of new network infrastructure and upgrades, ensuring minimal disruption to client operations.
- Educate clients on best practices for network usage, security protocols, and basic troubleshooting, enhancing their understanding and self-sufficiency.
Required Skills
- Minimum 3 years of progressive experience in network support or a similar IT role.
- Solid understanding of TCP/IP, DNS, DHCP, and common networking protocols (e.g., OSPF, BGP).
- Proficiency in troubleshooting LAN/WAN connectivity issues and network performance bottlenecks.
- Hands-on experience with configuring and managing various network hardware including routers, switches, and firewalls (e.g., Cisco, Ubiquiti, FortiGate, Meraki).
- Excellent communication and interpersonal skills, with a strong commitment to delivering exceptional customer service.
- Ability to work both independently and collaboratively as part of a team in a dynamic, fast-paced environment.
- Strong analytical and problem-solving capabilities with a methodical approach to technical challenges.
- Proven ability to manage multiple priorities, projects, and client requests effectively while maintaining high standards.
Preferred Qualifications
- Relevant industry certifications such as CompTIA Network+, CCNA (Cisco Certified Network Associate), or equivalent.
- Experience with virtualization technologies (e.g., VMware vSphere, Microsoft Hyper-V) and cloud networking.
- Familiarity with network monitoring tools and systems (e.g., PRTG, Nagios, SolarWinds).
- Bachelor’s degree or diploma in Computer Science, Information Technology, Network Administration, or a related field.
- Experience with PowerShell scripting or other automation tools for network tasks.
Perks & Benefits
- Competitive salary package and opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance benefits.
- Generous paid time off, including vacation and statutory holidays.
- Significant opportunities for professional development, training, and continuous learning.
- Reimbursement for relevant industry certifications and ongoing educational programs.
- A supportive, collaborative, and innovative team environment.
- Modern office facilities in the heart of Lethbridge.
- Company-sponsored social events and team-building activities.
How to Apply
Interested candidates are invited to submit their detailed resume and a compelling cover letter outlining their qualifications, relevant experience, and passion for network technology and exceptional client service. Please click on the application link below to apply directly through our designated portal. We sincerely thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We look forward to reviewing your application and potentially welcoming you to the Fossey Communications team!