About Company
Career.zycto is reimagining IT infrastructure support with a focus on cutting-edge technology and unparalleled service delivery. We believe that empowering our engineers with flexible work arrangements leads to greater innovation and job satisfaction. For a Network Support Engineer seeking a dynamic environment in Munich, our team offers the perfect blend of technical challenge, collaborative spirit, and a commitment to professional growth. Join us in building robust, resilient network solutions that drive business forward, all while maintaining a healthy work-life balance. We champion autonomy and provide the tools you need to excel.
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Job Description
Are you a proactive and skilled Network Support Engineer looking for a role that values your expertise and offers genuine flexibility? Career.zycto is seeking a talented individual to join our growing team in the vibrant Schwabing district of Munich. In this pivotal role, you will be instrumental in ensuring the stability, performance, and security of our diverse network infrastructure, supporting our internal operations and external clients. We understand that life happens, which is why we’ve built a ‘Flexible Hours’ model into this full-time position, allowing you to manage your work-life balance effectively within a hybrid setup.
As a Network Support Engineer at Career.zycto, you will be the first point of contact for complex network-related issues, ranging from routing and switching problems to firewall configurations and VPN connectivity challenges. Your day will involve both reactive troubleshooting to minimize downtime and proactive monitoring to prevent issues before they impact services. We operate in a fast-paced, technologically advanced environment, utilizing a range of Cisco, Juniper, Fortinet, and Palo Alto equipment. This position offers a fantastic opportunity to deepen your technical knowledge, work with state-of-the-art systems, and contribute directly to the reliability and efficiency of our critical IT services. We foster a collaborative culture where continuous learning is encouraged, and your contributions are recognized and valued. If you thrive on solving complex technical puzzles and are passionate about maintaining high-performing networks while benefiting from adaptable working arrangements, then this is the perfect opportunity for you.
Key Responsibilities
- Provide advanced troubleshooting and resolution for network-related incidents and problems (LAN, WAN, WLAN, VPN, Firewalls).
- Monitor network performance and availability, identifying and addressing potential issues proactively.
- Implement network changes, upgrades, and configurations in accordance with established change management procedures.
- Collaborate with other IT teams (Systems, Security, Development) to ensure seamless integration and operation of services.
- Maintain accurate and up-to-date documentation of network topologies, configurations, and processes.
- Participate in an on-call rotation to provide 24/7 support for critical network infrastructure.
- Evaluate and recommend new network technologies and solutions to improve efficiency and security.
- Assist in the design and implementation of new network projects and infrastructure expansions.
- Provide technical guidance and support to junior team members and end-users when required.
Required Skills
- Minimum of 3 years of experience in network support or engineering.
- Strong knowledge of TCP/IP, routing protocols (OSPF, BGP, EIGRP), and switching technologies.
- Hands-on experience with Cisco and/or Juniper network devices (routers, switches).
- Proficiency in firewall management, particularly Fortinet or Palo Alto Networks.
- Experience with VPN technologies (IPsec, SSL VPN).
- Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Zabbix).
- Excellent problem-solving skills and the ability to diagnose complex network issues.
- Fluent written and spoken English communication skills.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Industry certifications such as CCNA, CCNP, JNCIA, or equivalent.
- Experience with cloud networking concepts (AWS, Azure, GCP).
- Scripting skills (e.g., Python, Bash) for network automation.
- Knowledge of ITIL frameworks and practices.
- Proficiency in the German language (B2 level or higher).
Perks & Benefits
- Competitive salary package with annual performance reviews.
- Flexible working hours to support work-life balance.
- Hybrid work model: a blend of office and remote work.
- Generous budget for professional development, certifications, and conferences.
- Modern office space in the heart of Schwabing, Munich, with excellent public transport links.
- Health and wellness programs.
- Company pension scheme.
- Team events and social gatherings.
- Subsidized public transportation ticket.
How to Apply
Ready to take on this exciting challenge? We encourage all qualified candidates to apply by clicking the link below. Please ensure your resume highlights your relevant experience and skills.
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