About Company
Zantel is a leading telecommunications company in Tanzania, deeply rooted in the vibrant communities of Zanzibar. As part of the Millicom Group (Tigo), we are dedicated to connecting people, improving lives, and developing communities through innovative mobile and internet services. Our mission is to provide reliable, affordable, and accessible communication solutions, empowering individuals and businesses across the islands. We pride ourselves on a culture of innovation, customer-centricity, and continuous growth. Joining Zantel means becoming part of a passionate team that is making a real difference, fostering local talent, and contributing to the digital transformation of Zanzibar. We believe in nurturing our employees’ potential, offering a dynamic environment where learning and professional development are highly valued. We strive to create an inclusive workplace where diverse ideas are embraced, and every team member has the opportunity to thrive.
Job Description
Are you a technology enthusiast with a passion for problem-solving and a desire to kickstart your career in the telecommunications industry? Zantel is actively seeking a highly motivated and eager-to-learn Network Support Trainee to join our dynamic technical team based in Fumba, Zanzibar Urban-West. This entry-level position presents an unparalleled opportunity for individuals with minimal or no prior professional experience to immerse themselves in the intricate world of network operations. You will gain invaluable hands-on technical skills and comprehensive knowledge within a leading telecommunications provider that is vital to connecting communities across Zanzibar. As a Network Support Trainee, you will embark on an exciting journey, working closely with seasoned engineers and technicians. Your training will encompass the foundational aspects of network infrastructure, including mobile network systems, internet services, and enterprise solutions. You will learn practical troubleshooting techniques, how to diagnose network issues, and provide essential support to ensure the seamless operation of our services. This role is instrumental in upholding Zantel’s unwavering commitment to reliable and high-quality connectivity throughout the islands.
We are searching for an individual who is a quick learner, possesses a strong analytical mind, demonstrates a proactive approach to challenges, and has excellent communication skills – both technical and interpersonal. A dedication to delivering exceptional customer and technical service is paramount. This position is ideally suited for recent graduates from IT-related fields, polytechnic institutions, or individuals passionate about technology looking to make a meaningful career switch into the exciting and fast-paced world of telecommunications. You will be provided with extensive on-the-job training, structured mentorship, and a clear career development path within Zantel, empowering you to grow into a skilled network professional. If you’re ready to dive into a challenging yet profoundly rewarding environment and play a crucial role in keeping Zanzibar connected, we strongly encourage you to apply and begin your professional journey with us.
Key Responsibilities
- Assist in the proactive monitoring of network performance and identify potential issues or bottlenecks.
- Learn and apply basic network troubleshooting techniques for hardware, software, and connectivity problems.
- Support the installation, configuration, and maintenance of network equipment, including routers, switches, and access points.
- Document network configurations, procedures, and incident reports accurately and promptly.
- Respond to and resolve basic network-related inquiries and support requests from internal teams or customers.
- Participate in scheduled network maintenance activities, system upgrades, and service provisioning tasks.
- Collaborate effectively with senior technicians and engineers to learn best practices and operational workflows.
- Contribute to maintaining high standards of network security and operational efficiency.
Required Skills
- Basic understanding of computer networks (e.g., TCP/IP, LAN, WAN concepts).
- Proficiency in using common operating systems (e.g., Windows, Linux).
- Strong analytical and problem-solving abilities with attention to detail.
- Excellent verbal and written communication skills in English and Swahili.
- Eagerness to learn, a proactive attitude, and a strong work ethic.
- Ability to work effectively both independently and as part of a collaborative team.
- High level of organizational skills and ability to manage multiple tasks.
Preferred Qualifications
- Diploma or Certificate in Information Technology, Computer Science, Telecommunications, or a related technical field.
- Familiarity with basic network diagnostic tools and utilities.
- Basic knowledge of mobile telecommunication systems (e.g., GSM, 3G, 4G).
- Prior experience in customer support or technical assistance roles (even non-IT related).
Perks & Benefits
- Comprehensive on-the-job training and a structured mentorship program.
- Clear opportunities for career growth and professional development within a leading telecommunications company.
- Competitive entry-level salary and an attractive benefits package.
- A dynamic, innovative, and supportive work environment.
- The chance to make a tangible contribution to connecting communities across Zanzibar.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV highlights any relevant technical interests, academic projects, or volunteer experiences. We look forward to reviewing your application and potentially welcoming you to the Zantel team.