About Company
Embark on a journey with Career.zycto, a dynamic and forward-thinking organization dedicated to shaping the future of digital infrastructure. We pride ourselves on fostering an environment where curiosity is celebrated, and potential is nurtured into expertise. For an aspiring Network Support Trainee, our commitment to cutting-edge technology and comprehensive mentorship provides an unparalleled launchpad. Here, you won’t just learn; you’ll contribute, growing alongside industry veterans who are passionate about sharing their knowledge. Join us and become an integral part of a team building resilient, high-performance network solutions across the region.
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Job Description
Are you a technology enthusiast with a foundational understanding of networking concepts and an unyielding desire to learn and grow? Career.zycto invites bright, motivated individuals to join our team as a Network Support Trainee – Entry Level, based in the vibrant hub of Saadiyat Island, Abu Dhabi. This full-time, on-site opportunity is designed to immerse you in the exciting world of network operations, providing hands-on experience and structured training to kickstart your career.
As a Network Support Trainee, you will be an integral part of our IT infrastructure team, working closely with seasoned network engineers and administrators. This role is not just about observing; it’s about actively participating in the daily support, maintenance, and troubleshooting of our robust network systems. You will gain invaluable practical experience across a range of networking technologies, from local area networks (LAN) and wide area networks (WAN) to wireless systems and cybersecurity fundamentals. Your day-to-day will involve assisting with hardware configurations, monitoring network health, responding to basic support tickets, and ensuring our systems run smoothly.
Career.zycto is committed to your professional development. We believe in investing in our talent, providing a clear path for growth from trainee to a fully-fledged network support specialist. You will receive mentorship, access to internal training modules, and support for industry certifications, ensuring you build a strong foundation for a successful career in IT networking. This is your chance to turn theoretical knowledge into practical skills, solving real-world challenges and contributing to the seamless operation of critical business systems. If you’re eager to learn, possess strong problem-solving abilities, and thrive in a collaborative environment, we encourage you to apply and become a vital part of our innovative team where your contributions truly make a difference. Join us and shape your future in the dynamic landscape of IT infrastructure.
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Key Responsibilities
- Assist in the installation, configuration, and maintenance of network hardware and software components.
- Monitor network performance and troubleshoot basic connectivity and system issues under supervision.
- Provide first-level technical support to end-users for network-related problems, escalating as necessary.
- Participate in the documentation of network infrastructure, standard operating procedures, and troubleshooting guides.
- Learn and apply best practices for network security, data integrity, and disaster recovery.
- Support senior engineers and administrators in larger network projects, upgrades, and migrations.
- Perform routine network checks, preventative maintenance tasks, and inventory management.
- Stay updated with new technologies and participate in continuous learning initiatives.
Required Skills
- Basic understanding of TCP/IP, DNS, and DHCP protocols.
- Familiarity with operating systems (e.g., Windows, basic Linux command line).
- Strong analytical and problem-solving capabilities.
- Excellent verbal and written communication skills in English.
- Ability to work effectively both independently and as part of a collaborative team.
- High level of eagerness to learn and adapt to new technologies and environments.
- Foundational knowledge of network topologies (LAN/WAN) and networking concepts.
Preferred Qualifications
- Relevant certifications (e.g., CompTIA A+, Network+, or CCNA Entry-level).
- Prior exposure to an IT support or help desk environment (e.g., internships, volunteer work).
- Knowledge of virtualization concepts (e.g., VMware, Hyper-V).
- Basic understanding of network security principles and firewalls.
- Experience with scripting (e.g., PowerShell, Python basics) is a plus.
Perks & Benefits
- Comprehensive training and mentorship program tailored for career growth.
- Opportunities for professional development and support for industry certifications.
- Competitive entry-level salary and an attractive benefits package.
- Vibrant, collaborative, and supportive work environment on Saadiyat Island.
- Direct exposure to cutting-edge networking technologies and real-world projects.
- Clear career growth path within the organization to specialist roles.
- Health insurance coverage and generous paid time off.
How to Apply
Ready to launch your career in network support with a leading organization? We encourage all qualified candidates to apply by clicking the application link below. Please ensure your resume highlights any relevant coursework, academic projects, or foundational IT experience that aligns with this entry-level role. We look forward to reviewing your application!
