About Company
Imagine a supportive environment where your organizational skills directly contribute to patient well-being and clinic efficiency. Career.zycto is a dynamic recruitment partner, dedicated to connecting exceptional talent with leading healthcare providers in Ottawa. We understand the vital role an “NHS Receptionist” plays as the first point of contact, shaping patient experiences and ensuring smooth operations. Our mission is to build teams that thrive on collaboration and deliver compassionate care. Joining a Career.zycto placement means becoming part of a community committed to excellence in healthcare administration, offering a professional yet welcoming atmosphere where your impact is recognized daily.
Job Description
As an NHS Receptionist with Career.zycto, you’ll be the welcoming face and the organizational backbone of a bustling medical practice in the heart of Glebe, Ottawa. This crucial part-time role requires an individual who embodies professionalism, empathy, and exceptional administrative prowess. You will serve as the initial point of contact for patients, families, and visitors, setting the tone for their healthcare experience. Your daily efforts will ensure the clinic operates smoothly, managing patient flow, scheduling appointments, handling inquiries, and maintaining accurate records with meticulous attention to detail. We are looking for someone who thrives in a fast-paced environment, can gracefully juggle multiple priorities, and consistently offers a reassuring presence. This position is more than just administrative; it’s about providing vital support within a patient-centered care model, contributing significantly to a positive and efficient healthcare journey for everyone who walks through our doors. If you are passionate about healthcare and possess an innate ability to connect with people, this opportunity offers a chance to make a real difference within a supportive team. You will be instrumental in creating a positive first impression and ensuring that every patient feels heard, respected, and expertly guided through their visit, reflecting the high standards of care our partners uphold.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner, managing their check-in and check-out processes efficiently.
- Schedule and confirm patient appointments, managing a multi-physician schedule with precision and adapting to last-minute changes.
- Answer, screen, and forward incoming phone calls, providing accurate information and directing calls to appropriate staff members.
- Manage patient records, ensuring all demographic and health information is accurate, up-to-date, and handled with strict confidentiality.
- Process patient payments, manage billing inquiries, and liaise with insurance providers as required.
- Maintain the reception area, ensuring it is tidy, organized, and welcoming for all visitors.
- Assist with administrative tasks such as filing, scanning, faxing, and managing incoming and outgoing mail.
- Communicate effectively with medical staff, pharmacists, and other healthcare professionals to ensure coordinated patient care.
- Troubleshoot minor patient concerns and provide initial support or redirection as necessary.
Required Skills
- Proven experience in a customer service or administrative role, preferably within a healthcare setting.
- Exceptional verbal and written communication skills with a strong command of English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with general office equipment.
- Strong organizational skills and the ability to multitask and prioritize in a busy environment.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Excellent interpersonal skills with a compassionate and patient-focused approach.
- Ability to work independently and as part of a team, showing initiative and adaptability.
Preferred Qualifications
- Medical Office Administration diploma or certificate.
- Familiarity with Electronic Health Record (EHR) systems (e.g., Accuro, Telus Health EMR, EPIC).
- Basic knowledge of medical terminology.
- Experience with scheduling software and appointment management systems.
- Fluency in French is an asset.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Supportive and collaborative team environment.
- Opportunity to make a tangible difference in patient care.
- Professional development and training opportunities.
- Work-life balance with a part-time schedule.
- Located in the vibrant Glebe community with easy access to amenities and transit.
How to Apply
If you are a dedicated and compassionate professional ready to contribute to a thriving healthcare environment, we encourage you to apply! Please click on the application link below to submit your resume and cover letter, outlining your relevant experience and why you are the ideal candidate for this NHS Receptionist role. We look forward to reviewing your application.
