About Company
Are you ready to be the calm, reassuring presence that ensures guests have a seamless, safe, and restful night? Career.zycto connects exceptional talent with leading hospitality venues, and we’re currently seeking dedicated Night Porters to join our network. We believe that the quiet efficiency and attentive service provided during the night hours are crucial to a hotel’s reputation. If you thrive in a responsible, independent role where your keen eye for detail and commitment to guest satisfaction truly shine, Career.zycto offers the perfect opportunity to advance your career in a supportive and professional environment. Your dedication to creating a positive guest experience will be highly valued here.
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Job Description
Career.zycto is excited to facilitate the search for a dedicated and reliable Night Porter to become an integral part of our network of esteemed hotel partners in Belfast, Northern Ireland. As a Night Porter, you are the crucial backbone of the hotel’s operational success during the quiet hours, ensuring guest comfort, security, and a seamless experience from dusk till dawn. This pivotal role goes beyond standard front desk duties, encompassing a wide range of responsibilities that demand vigilance, initiative, and an unwavering commitment to exceptional service. You will be the first point of contact for guests during the night, handling inquiries, processing late check-ins and early check-outs, and ensuring all areas of the hotel are secure and well-maintained.
The successful candidate will possess a calm demeanor, excellent problem-solving skills, and the ability to work independently while remaining an essential part of the wider hotel team. Your attention to detail will be paramount in conducting security checks, monitoring CCTV systems, and preparing for the morning’s activities. You will also be responsible for managing any guest requests or emergencies with professionalism and efficiency, upholding the hotel’s reputation for outstanding hospitality. This role offers a unique opportunity to contribute significantly to the guest experience, often being remembered for the quiet reassurance and effective assistance provided during their stay. We are looking for someone who takes pride in their work, understands the nuances of hotel operations, and is eager to grow within the dynamic hospitality sector. Join a team where your nightly efforts directly contribute to the overall success and positive atmosphere of a vibrant hotel in the heart of Belfast.
Key Responsibilities
- Manage all guest arrivals, departures, and inquiries efficiently during night shifts.
- Conduct regular security patrols throughout the hotel premises, monitoring CCTV systems.
- Ensure all public areas are clean, tidy, and presentable for the morning shift.
- Handle guest requests and complaints with professionalism, resolving issues promptly.
- Prepare daily reports, including occupancy, revenue, and security logs.
- Assist with luggage handling and provide information on hotel services and local attractions.
- Set up and clear away conference rooms or event spaces as required.
- Respond to emergencies such as fire alarms or medical incidents, following established procedures.
- Perform basic administrative duties, including processing payments and updating guest records.
- Collaborate effectively with other hotel departments to ensure smooth operations.
Required Skills
- Strong communication and interpersonal skills
- Ability to work independently and manage time effectively
- Excellent problem-solving abilities and a calm demeanor under pressure
- Basic computer proficiency for administrative tasks
- Demonstrated reliability and punctuality
- A keen eye for detail and strong observational skills
- Commitment to providing outstanding customer service
Preferred Qualifications
- Previous experience in a hotel night porter or front office role
- Knowledge of hotel property management systems (PMS)
- First Aid certification
- Security training or experience
- Proficiency in additional languages
Perks & Benefits
- Competitive salary and opportunities for overtime
- Comprehensive training and professional development programs
- Opportunity to work within a supportive and professional hotel environment
- Contribution to a dynamic and respected hospitality network
- Employee discounts on hotel stays and services (where applicable)
- Career progression pathways within the hospitality sector
How to Apply
If you are a dedicated individual with a passion for hospitality and ensuring guest comfort, we encourage you to apply! Please click on the application link below to submit your CV and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this Night Porter role. We look forward to reviewing your application and potentially welcoming you to our network.
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