About Company
Embark on a rewarding journey with Career.zycto, where every night brings new opportunities to make a real difference. We champion talent, providing a vibrant, supportive environment for individuals eager to start their career in customer service. Our commitment to growth means you’ll receive comprehensive training and continuous development, transforming your potential into professional success. For those drawn to the unique rhythm of night work, we offer stability, excellent team support, and the chance to thrive in a critical role, ensuring our customers always feel valued and heard. Join a team that believes in nurturing its people from day one.
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Job Description
Are you an enthusiastic individual looking to kickstart your career in a dynamic and supportive environment? Career.zycto is seeking dedicated Night Shift Customer Support Representatives to join our growing team in Milford, Godalming. This entry-level position is perfect for someone who thrives in a nocturnal work schedule and possesses a natural flair for helping others. You will be the crucial first point of contact for our valued customers during overnight hours, providing essential support and ensuring their inquiries are resolved efficiently and with a friendly demeanor.
In this role, you’ll handle a variety of customer interactions across multiple channels, including phone, email, and live chat. Your primary objective will be to deliver exceptional service, troubleshoot common issues, provide accurate information, and escalate complex problems to the appropriate teams when necessary. We understand that starting a new role can be daunting, especially in customer support, which is why we’re committed to providing comprehensive, paid training from day one. You’ll be equipped with all the tools, knowledge, and ongoing mentorship needed to excel and grow within our company.
Working the night shift offers a unique blend of focus and opportunity. You’ll be part of a close-knit team that supports each other, ensuring a positive and productive work environment even during off-peak hours. This role isn’t just about answering questions; it’s about building trust, fostering positive customer relationships, and contributing to Career.zycto’s reputation for outstanding service around the clock. If you’re a night owl with a passion for people and a desire to learn, we invite you to apply and become an integral part of our customer success story.
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Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat during night shifts (typically 10 PM – 7 AM).
- Provide accurate and timely information, assisting customers with product/service queries, technical issues, and general support.
- Diagnose and resolve customer problems efficiently, escalating complex issues to senior support or other departments as required.
- Maintain detailed and accurate records of customer interactions and resolutions in our CRM system.
- Collaborate effectively with team members and other departments to ensure seamless customer experience.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Actively participate in ongoing training and development programs to enhance product knowledge and service skills.
- Contribute to a positive and supportive team environment, demonstrating professionalism and a can-do attitude.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Basic computer proficiency and ability to navigate multiple systems.
- Reliable and punctual, with a strong work ethic.
- Ability to work independently and as part of a team during night hours.
- A positive attitude and a passion for helping people.
Preferred Qualifications
- Previous experience in a customer-facing role (even non-professional).
- Familiarity with CRM software or ticketing systems.
- Ability to speak additional languages.
Perks & Benefits
- Competitive salary with night shift premium.
- Comprehensive paid training and ongoing professional development.
- Generous holiday allowance.
- Opportunities for career advancement within a growing company.
- Employee assistance program and wellbeing support.
- Supportive and collaborative team environment.
How to Apply
Ready to launch your career? Click the application link below to submit your resume and cover letter. We look forward to learning more about you!
