About Company
Begin your career journey in the heart of Zanzibar City with a team dedicated to fostering new talent. Career.zycto, a dynamic and growing player in Zanzibar’s vibrant hospitality sector, is looking for passionate individuals eager to learn and make an immediate impact. We pride ourselves on creating a supportive environment where entry-level professionals can gain invaluable experience, develop essential skills, and contribute directly to exceptional guest experiences. Our commitment is to nurturing potential, offering clear paths for growth, and ensuring every team member feels valued. Join us and discover a workplace where your enthusiasm is celebrated.
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Job Description
Are you a motivated and enthusiastic individual looking to kickstart your career in the exciting world of hospitality? Career.zycto is seeking dedicated Night Shift Hospitality Workers to join our vibrant team in Zanzibar City. This entry-level position is perfect for someone eager to learn the ropes, gain hands-on experience, and contribute to creating memorable guest stays. As a Night Shift Hospitality Worker, you will be an essential part of our evening and overnight operations, ensuring the safety, comfort, and satisfaction of our guests while maintaining the highest standards of service.
Your role will involve a variety of tasks, from assisting guests with their late-night needs to preparing for the morning rush. You’ll work closely with other team members to ensure smooth transitions between shifts and uphold our commitment to excellence. This is more than just a job; it’s an opportunity to develop crucial customer service skills, learn about hotel operations, and grow within a supportive environment. We value a proactive approach, a friendly demeanor, and a commitment to teamwork. If you are reliable, detail-oriented, and ready to embrace the unique rhythm of the night shift, we encourage you to apply. We are looking for individuals who are passionate about hospitality and dedicated to making every guest feel welcome and cared for, even in the quietest hours.
Key Responsibilities
- Greet and assist guests with check-ins, check-outs, and inquiries during night hours.
- Handle guest requests promptly and efficiently, ensuring satisfaction and comfort.
- Monitor public areas and premises to ensure safety and security throughout the night.
- Perform light cleaning and organizational tasks in common areas, preparing for morning operations.
- Assist with basic administrative duties, including processing payments and updating guest records.
- Respond to emergencies or unusual situations calmly and professionally, following established protocols.
- Set up for breakfast service or other morning events as required.
- Collaborate effectively with team members to ensure a seamless guest experience and smooth shift handover.
- Maintain a tidy and welcoming front desk area.
- Adhere to all company policies and procedures, especially regarding security and guest privacy.
Required Skills
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Reliability and punctuality, especially for night shifts.
- Basic computer proficiency for administrative tasks.
- Strong problem-solving abilities.
- A positive attitude and a willingness to learn.
- Ability to handle multiple tasks efficiently.
Preferred Qualifications
- Previous experience in a customer service role (any industry).
- Basic knowledge of hotel operating systems (training provided).
- Fluency in Swahili in addition to English.
- First Aid certification.
Perks & Benefits
- Competitive salary and night shift differential.
- Opportunities for career growth and professional development.
- A supportive and friendly work environment.
- Employee discounts on company services (if applicable).
- Comprehensive training programs for hospitality operations.
- Meal allowances during shifts.
- Health and wellness programs.
How to Apply
Ready to launch your career in hospitality? We invite you to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights any relevant experience or your enthusiasm for customer service. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family!
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