About Company
At Career.zycto, we believe in nurturing talent from the ground up, especially those passionate about hospitality. As an entry-level Night Shift Hospitality Worker, you’ll find an environment that values dedication and a willingness to learn. We are committed to providing the foundational skills and support needed for you to thrive, offering stability and a pathway for growth within Singapore’s vibrant service industry. Join a team where your evening efforts contribute directly to exceptional guest experiences, setting the stage for a rewarding career journey. We champion a supportive culture where every team member is crucial.
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Job Description
Are you a proactive, detail-oriented individual looking to launch your career in the dynamic world of hospitality? Career.zycto is seeking a dedicated Night Shift Hospitality Worker to join our team in the prestigious Mount Elizabeth Area of Singapore. This entry-level position is perfect for someone eager to learn the ropes of hotel operations, guest services, and maintaining a welcoming environment during the quieter hours. While guests rest, you will be the vigilant face of our establishment, ensuring everything runs smoothly and guests have a peaceful and secure stay.
As a Night Shift Hospitality Worker, you will play a crucial role in delivering exceptional service and maintaining the highest standards of our operations throughout the night. Your responsibilities will span across various areas, from managing front desk duties, assisting with guest inquiries, to ensuring the safety and comfort of our patrons. This role offers invaluable hands-on experience in a fast-paced yet tranquil setting, providing a solid foundation for a long and successful career in hospitality. You’ll develop critical problem-solving skills, learn effective communication strategies, and master the art of anticipating guest needs, all while working independently and as part of a supportive team.
We understand that night shifts require a unique dedication, and we are committed to providing a supportive and safe working environment. This is more than just a job; it’s an opportunity to begin a rewarding journey with a company that values its employees and invests in their professional development. If you are reliable, have a positive attitude, and are ready to contribute to creating memorable experiences for our guests, we encourage you to apply. No prior experience is required, just a genuine passion for service and a commitment to excellence.
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Key Responsibilities
- Perform front desk duties including check-ins, check-outs, and processing payments during night hours.
- Address guest inquiries and resolve minor issues promptly and courteously.
- Monitor security cameras and conduct regular property patrols to ensure guest safety and property security.
- Handle phone calls and correspondence, directing them to the appropriate department.
- Prepare daily reports and ensure accurate logging of night activities and incidents.
- Assist with light housekeeping tasks as needed to maintain cleanliness and order in common areas.
- Collaborate with other team members to ensure a seamless transition between shifts.
- Respond to emergencies or unusual occurrences following established procedures.
- Maintain a calm and professional demeanor, especially during high-pressure situations.
- Ensure all areas are well-stocked and prepared for the following day's operations.
Required Skills
- Excellent communication skills (written and verbal) in English.
- Strong interpersonal skills with a guest-focused approach.
- Ability to work independently and as part of a team.
- Basic computer proficiency.
- Reliable and punctual with a strong work ethic.
- Ability to handle confidential information with discretion.
Preferred Qualifications
- Prior experience in customer service or a related field (even if not hospitality specific).
- Familiarity with hotel operating systems (e.g., PMS systems).
- Ability to communicate in additional languages (e.g., Mandarin, Malay, Tamil).
- Basic first aid certification.
Perks & Benefits
- Competitive night shift allowance.
- Comprehensive medical and dental benefits.
- Paid annual leave and public holidays.
- Opportunities for professional development and career progression.
- Employee discounts on services.
- A supportive and inclusive work environment.
- Meal allowance during shift.
How to Apply
Eager to start your hospitality journey with us? We invite all qualified candidates to submit their applications by clicking on the link below. Please ensure your resume highlights any relevant customer service experience or transferable skills.
