About Company
Are you seeking a launchpad for your professional journey in a supportive yet challenging environment? Career.zycto is rapidly expanding, and we believe in nurturing talent from the ground up. We specialize in delivering exceptional digital solutions, and our night shift operations are crucial to maintaining our global service excellence. Join a team where your contributions are valued, your growth is prioritized, and your commitment to outstanding service will truly make a difference, even as you embark on your very first career steps.
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Job Description
Begin your career journey as a Night Shift Support Agent with Career.zycto, right here in our vibrant Moncton office! This is an unparalleled opportunity for individuals eager to dive into the world of customer service and technical support, even without prior extensive experience. As an entry-level role, we are committed to providing comprehensive training and continuous mentorship, ensuring you have all the tools and knowledge to succeed.
Working the night shift means you’ll be a critical part of our 24/7 operations, providing essential assistance to our diverse client base when many others are resting. You’ll be the reliable point of contact for users encountering issues or seeking information during off-peak hours, making a tangible impact on their experience. Your primary mission will be to listen attentively, diagnose problems, and guide users through solutions with patience and clarity. This often involves navigating our internal systems to find answers, providing step-by-step instructions, and sometimes escalating complex technical challenges to our specialized teams.
This isn’t just a job; it’s a chance to build foundational skills in communication, problem-solving, and critical thinking that will serve you throughout your career. You’ll develop a deep understanding of our products and services, become proficient with various support tools, and master the art of delivering exceptional service under various circumstances. The night shift offers a unique atmosphere—often quieter, allowing for focused work and deeper concentration, while still being part of a close-knit and supportive team. You’ll gain a sense of independence and responsibility that is invaluable, knowing that you are ensuring seamless service continuity around the clock.
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At Career.zycto, we understand the importance of a healthy work-life balance, even for night shifts. We strive to create an environment where you feel supported, respected, and energized. If you’re a night owl with a passion for helping others, a knack for clear communication, and a desire to learn and grow, we encourage you to apply. This role is perfect for someone looking for a stable, full-time position that offers room for advancement and a chance to truly make a difference from day one. Join us and become the cornerstone of our global support network during the vital overnight hours!
Key Responsibilities
- Provide prompt, courteous, and efficient customer support during night hours via phone, email, and chat.
- Accurately identify, diagnose, and resolve basic technical and service-related issues.
- Escalate complex or unresolved customer issues to appropriate internal teams following established protocols.
- Document all customer interactions, issues, and resolutions thoroughly and accurately in our CRM system.
- Maintain a high level of customer satisfaction by delivering empathetic and effective support.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs).
- Monitor system dashboards and alerts, taking proactive steps or reporting anomalies as needed.
- Collaborate with team members during shift handover to ensure seamless service continuity.
- Contribute to continuous improvement by identifying trends in customer inquiries and suggesting solutions.
Required Skills
- Excellent verbal and written communication skills in English.
- Basic computer literacy and comfort with navigating software applications.
- Strong problem-solving aptitude and a willingness to learn new technologies.
- Ability to work independently and maintain focus during night shifts.
- Exceptional active listening and empathy to understand customer needs.
- Reliability and punctuality for scheduled night shifts.
- A positive attitude and a passion for helping others.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role (retail, food service, or call center).
- Familiarity with CRM software or ticketing systems.
- Ability to communicate in French (an asset for Moncton location).
Perks & Benefits
- Competitive annual salary with night shift differential.
- Comprehensive health, dental, and vision benefits package.
- Paid time off and holiday pay.
- Extensive onboarding and continuous professional development programs.
- Opportunities for career advancement within a growing company.
- A supportive, team-oriented work environment.
- Free on-site parking and accessible via public transport.
- Employee assistance program for personal and professional support.
How to Apply
Eager to make an impact during the night? We’re excited to hear from you! Please click on the application link below to submit your resume and a brief cover letter outlining why you are the ideal candidate for this Night Shift Support Agent – Entry Role. Highlight any relevant experience or qualities that make you a great fit for our team. We look forward to reviewing your application!
