About Company
Equity Bank is a leading financial services provider in Kenya and across East and Central Africa, with a comprehensive range of banking products and services for individuals, SMEs, and corporate clients. Our mission is to transform lives, give dignity, and expand opportunities for wealth creation, empowering communities and fostering economic growth. We pride ourselves on innovation, customer-centricity, and a vibrant work culture that values every team member. Joining Equity Bank means becoming part of a forward-thinking institution dedicated to making a tangible difference in the lives of millions. We foster an environment of continuous learning and growth, providing our employees with clear pathways to career advancement and personal development, alongside a supportive and collaborative work environment.
Job Description
Are you a highly organized, proactive, and detail-oriented individual looking to kickstart your career in a dynamic corporate environment? Equity Bank, a leading financial institution in Kenya, is seeking an enthusiastic Full-Time Office Assistant to join our dedicated team in Kakamega. This pivotal role is essential to ensuring the smooth and efficient operation of our branch, providing critical administrative and operational support to various departments and staff members. As an Office Assistant, you will be the backbone of our daily activities, handling a diverse range of tasks that contribute directly to our overall productivity and client satisfaction. You will be instrumental in maintaining an organized and welcoming office environment, managing communications, and supporting key administrative processes from coordinating meetings to handling correspondence. We are looking for someone who thrives in a fast-paced setting, possesses excellent communication skills, and is eager to learn and grow within a reputable organization. This is an incredible opportunity for someone who is committed to operational excellence and wants to contribute meaningfully to a team that values efficiency and high standards. Your contribution will directly impact the seamless delivery of our services and the positive experience of both our employees and customers, ensuring that our Kakamega branch continues to operate at its optimal level. This role demands a strong sense of responsibility, initiative, and the ability to manage multiple tasks effectively while upholding the highest standards of professionalism and confidentiality.
Key Responsibilities
- Manage incoming and outgoing correspondence, including mail, emails, and phone calls, directing them to the appropriate personnel.
- Maintain and organize office filing systems, both physical and digital, ensuring easy retrieval of documents.
- Assist in scheduling appointments, meetings, and coordinating branch events.
- Prepare and format documents, reports, presentations, and other materials as required by staff.
- Oversee office supplies inventory, placing orders when necessary, and ensuring proper stocking levels.
- Maintain a clean, organized, and professional office environment at all times.
- Provide general administrative support, including data entry, photocopying, scanning, and filing.
- Assist with basic IT support and troubleshooting for office equipment like printers and copiers.
- Handle petty cash and reconcile basic expenses, ensuring accurate record-keeping.
- Welcome and direct visitors and clients, providing a positive first impression and excellent front-desk service.
- Support various departments with ad-hoc administrative tasks to ensure operational continuity and efficiency.
- Ensure strict compliance with office policies, procedures, and data confidentiality guidelines.
Required Skills
- Proven experience as an Office Assistant, Administrative Assistant, or similar role (minimum 2 years).
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong verbal and written communication skills in English and Kiswahili.
- High level of attention to detail and accuracy in all tasks.
- Ability to work independently with minimal supervision and collaboratively as part of a team.
- Proactive attitude with a strong sense of responsibility and initiative.
- Demonstrated customer service-oriented approach.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Office Management, or a related field.
- Familiarity with office equipment operation and basic troubleshooting.
- Experience working in a banking or financial services environment.
- Ability to handle confidential information with utmost discretion and integrity.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and clear career advancement pathways within a leading financial institution.
- Generous paid time off and public holidays.
- A supportive, collaborative, and inclusive work environment.
- Access to employee wellness programs and initiatives.
- The chance to contribute to a reputable and community-focused organization with a strong social impact.
How to Apply
We invite qualified and enthusiastic candidates to join our team. To apply for this exciting opportunity, please click on the application link below. Ensure your application includes a detailed CV and a compelling cover letter outlining your suitability for the role, highlighting your relevant experience and why you are a great fit for Equity Bank.