About Company
KCB Bank, part of KCB Group Plc, is one of East Africa’s largest and most established financial institutions. With a rich history spanning over a century, KCB has grown to become a leading player in the banking sector, offering a comprehensive range of financial services to individuals, small businesses, and large corporations across Kenya and the wider East African region. Our mission is to transform lives, and we achieve this by fostering economic growth, promoting financial inclusion, and investing in the communities we serve. We operate an extensive network of branches, agencies, and digital channels, ensuring our services are accessible to all. At KCB, we pride ourselves on our commitment to innovation, customer service excellence, and corporate social responsibility. Our employees are at the heart of our success, and we strive to create a dynamic, supportive, and rewarding work environment where talent is nurtured and professional growth is encouraged. Joining KCB means becoming part of a legacy of trust, integrity, and community impact, contributing to a future where financial empowerment is within everyone’s reach.
Job Description
Are you an impeccably organized and detail-oriented individual looking to play a crucial supporting role in a dynamic banking environment? KCB Bank, a leading financial institution in East Africa, is seeking a dedicated Office Clerk with a keen focus on document filing and administrative support for our bustling Dandora branch in Nairobi. This is more than just a filing job; it’s an opportunity to be the backbone of our operational efficiency, ensuring that vital information is meticulously managed and readily accessible, thereby enabling our teams to deliver exceptional service to our valued customers.
In this role, you will be instrumental in maintaining the integrity and accessibility of our physical and digital records. You will be responsible for the systematic organization, archiving, and retrieval of a wide array of documents, from customer account information and transactional records to internal reports and correspondence. Your precision will be paramount in adhering to strict compliance and data protection standards, safeguarding sensitive information and supporting the bank’s commitment to security and trustworthiness. Beyond document management, you will also provide essential administrative assistance to the branch team, contributing to a smooth and productive workflow. This could involve handling incoming and outgoing mail, managing office supplies inventory, preparing basic reports, and assisting with general office duties as needed.
We are looking for someone who takes pride in creating order out of complexity, who understands the critical importance of a well-organized office environment, and who is eager to contribute to the efficient functioning of a high-volume financial service center. If you possess excellent communication skills, a proactive attitude, and a strong work ethic, and you thrive in an environment where your organizational prowess directly impacts daily operations, we encourage you to apply. Join the KCB Bank family and embark on a fulfilling career where your administrative talents are recognized and valued, and where you contribute directly to the financial well-being of the communities we serve in Dandora and beyond.
Key Responsibilities
- Efficiently sort, file, and retrieve physical and electronic documents, ensuring accuracy and proper categorization.
- Maintain an organized and updated filing system to facilitate quick access to information.
- Perform data entry tasks, updating records and databases with new information.
- Assist with photocopying, scanning, and indexing of various documents.
- Manage incoming and outgoing mail, ensuring timely distribution and dispatch.
- Monitor and maintain office supplies inventory, placing orders as needed.
- Provide general administrative support to branch staff, including basic clerical duties.
- Adhere strictly to KCB Bank's policies, procedures, and data confidentiality guidelines.
- Assist in the preparation of routine reports and documents as required.
- Contribute to maintaining a clean and orderly office environment.
Required Skills
- Proven organizational and time management skills.
- Exceptional attention to detail and accuracy.
- Proficiency in basic computer applications (MS Office Suite, especially Word and Excel).
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High level of reliability and trustworthiness.
- Basic knowledge of office equipment (printer, scanner, copier).
Preferred Qualifications
- A diploma in Business Administration, Office Management, or a related field.
- Previous experience (1+ year) in an office administration or clerical role, preferably within a financial institution.
- Familiarity with document management systems.
- Understanding of banking operations and financial documents.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Pension scheme.
- Opportunities for professional development and career growth within a leading bank.
- Supportive and collaborative work environment.
- Employee wellness programs.
- Paid time off and holidays.
How to Apply
Interested candidates are invited to apply by visiting the KCB Bank careers portal. Please search for the ‘Office Clerk (Document Filing) – Admin Support’ position and follow the instructions to submit your application. Ensure all required fields are completed and your CV/resume is up-to-date. Click on the link below to apply for the job.