About Company
Standard Lesotho Bank is a leading financial institution in Lesotho, offering a comprehensive range of banking services to individuals, small businesses, and corporations. With a proud history rooted in serving the Basotho nation, we are deeply committed to driving economic growth, fostering financial inclusion, and contributing positively to the communities where we operate. Our core values of integrity, innovation, and unwavering customer-centricity guide every interaction, as we strive to be more than just a bank – we aim to be a trusted partner in our customers’ financial journeys. We believe in nurturing local talent, providing unparalleled growth opportunities, and creating a supportive, inclusive work environment where every employee can thrive and make a meaningful impact.
Job Description
We are actively seeking a highly organized, professional, and customer-focused Office Receptionist to join our dedicated team in Morija. As the vital first point of contact for our valued clients and all visitors, you will play a pivotal role in creating a consistently welcoming, efficient, and professional front office experience that reflects the high standards of Standard Lesotho Bank. This essential position requires an individual with exceptional communication skills, both verbal and written, a proactive and solutions-oriented attitude, and the proven ability to manage multiple tasks effectively and gracefully in a dynamic, fast-paced banking environment. You will be instrumental in managing the reception area, expertly handling a diverse range of inquiries, directing calls to the appropriate departments, and providing crucial administrative support to various teams. This is an outstanding opportunity for someone looking to contribute their skills to a dynamic team within a reputable financial institution that is deeply committed to operational excellence and client satisfaction.
Key Responsibilities
- Warmly greet and welcome all visitors and clients in a professional and friendly manner, ensuring a positive first impression.
- Efficiently answer, screen, and accurately forward incoming phone calls, providing basic information and taking messages when required.
- Receive, sort, and distribute daily mail, deliveries, and courier packages promptly and accurately.
- Manage and meticulously maintain the reception area, ensuring it remains tidy, presentable, and well-stocked with necessary materials at all times.
- Schedule and meticulously coordinate appointments, meetings, and conference room bookings for staff and management.
- Provide comprehensive general administrative and clerical support, including photocopying, scanning, filing, and managing correspondence.
- Assist with precise data entry and the meticulous maintenance of various office records and databases.
- Monitor and proactively order office supplies, ensuring adequate stock levels and managing vendor relationships.
- Handle client inquiries with professionalism and discretion, directing them to the appropriate department or individual for resolution.
- Operate standard office equipment proficiently, such as computers, printers, scanners, and multi-line phone systems.
- Maintain strict security protocols by following established procedures, controlling access, monitoring the visitor logbook, and issuing visitor badges.
- Perform other ad-hoc administrative duties and support tasks as assigned by management to ensure smooth office operations.
Required Skills
- Proven work experience (minimum 1 year) as a Receptionist, Front Office Representative, or in a similar customer-facing administrative role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks.
- Solid written and verbal communication skills in both English and Sesotho, with a professional phone etiquette.
- Excellent organizational and time management abilities, with a keen eye for detail and the capacity to multitask effectively.
- Strong customer service orientation, coupled with a professional and approachable demeanor.
- Ability to be highly resourceful and proactive when identifying and resolving issues.
- High school diploma or equivalent qualification; additional certification in Office Management or a related field is a significant advantage.
Preferred Qualifications
- Previous experience working within the financial services or banking industry.
- A diploma or degree in Office Administration, Business Management, or a closely related field.
- Familiarity with modern office equipment and administrative software.
- Strong interpersonal skills, demonstrating empathy, patience, and a friendly personality suitable for client interaction.
Perks & Benefits
- A competitive salary package commensurate with experience and skills.
- Comprehensive health insurance coverage to support your well-being.
- Exceptional opportunities for professional development, training, and long-term career growth within a leading financial institution.
- A supportive, collaborative, and inclusive work environment where teamwork is valued.
- Exclusive employee banking benefits and financial wellness programs.
- Generous paid time off and observance of all national public holidays.
- The opportunity to contribute to a reputable and deeply community-focused organization dedicated to national development.
How to Apply
Interested and qualified candidates are strongly encouraged to apply by visiting the dedicated careers section on the official Standard Lesotho Bank website. Please carefully review the available job openings and follow the general application instructions provided on the page. Ensure your application includes a detailed and up-to-date Curriculum Vitae (CV) and a compelling cover letter outlining your suitability for this pivotal Office Receptionist role. Click on the link below to apply for the job.