About Company
Empowering seamless connections and exceptional service, Career.zycto is at the forefront of delivering innovative telecom solutions. We’re a dynamic organization deeply committed to our customers and our people, fostering an environment where every interaction counts. For a Customer Advisor, this means stepping into a role where your empathy and problem-solving skills directly elevate user experiences daily. Join a vibrant culture that champions professional growth, values your unique contributions, and celebrates shared success in bringing essential services to our community. Discover your potential with us.
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Job Description
Are you a natural communicator with a passion for helping people navigate the world of telecommunications? Career.zycto is actively seeking a dedicated and enthusiastic On-site Customer Advisor to join our dynamic Telecom Desk team in Stockton, California. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional support and guidance on our wide range of telecom products and services. From troubleshooting connectivity issues to explaining billing statements and assisting with new service activations, your expertise and friendly demeanor will be crucial in ensuring a positive customer experience.
This isn’t just a job; it’s an opportunity to build meaningful relationships and become an indispensable resource for our community. You will contribute directly to customer satisfaction and loyalty by resolving inquiries efficiently and effectively. We are looking for an individual who thrives in a fast-paced environment, possesses excellent problem-solving abilities, and can articulate complex technical information in an easy-to-understand manner. Our ideal candidate will be a proactive learner, eager to stay updated on the latest telecom technologies and company offerings to better serve our diverse customer base. Join a supportive team that values collaboration, professional development, and celebrates your contributions to our collective success. If you’re ready to embark on a rewarding career where you can make a real difference every day, we encourage you to apply and become a key player at Career.zycto.
Key Responsibilities
- Serve as the primary point of contact for customers, handling inquiries via phone, email, and in-person at our Stockton office.
- Provide comprehensive information on telecom products and services, including mobile, internet, and landline solutions.
- Diagnose and resolve technical issues such as internet connectivity problems, mobile network concerns, and equipment malfunctions.
- Assist customers with billing inquiries, payment processing, account changes, and service upgrades/downgrades.
- Educate customers on self-service options and features available to enhance their service experience.
- Maintain accurate customer records and document all interactions in our CRM system.
- Collaborate with technical support teams to escalate complex issues and ensure timely resolution.
- Identify opportunities to upsell or cross-sell relevant products and services based on customer needs.
- Adhere to company policies and procedures to ensure data privacy and service quality.
Required Skills
- Excellent verbal and written communication skills.
- Proven ability to provide exceptional customer service in a fast-paced environment.
- Strong problem-solving and troubleshooting capabilities.
- Proficiency in using CRM software and other customer support tools.
- Ability to work effectively both independently and as part of a team.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in the telecommunications industry or a call center environment.
- Familiarity with various telecom products (e.g., DSL, Fiber, 5G, VoIP).
- Associate’s degree or higher in a relevant field.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Competitive hourly wage with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for professional growth and career advancement.
- Ongoing training and development programs.
- A supportive and collaborative work environment.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your customer service experience and any relevant telecommunications knowledge. We look forward to reviewing your application!
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