About Company
Join Career.zycto, a dynamic force dedicated to connecting top talent with thriving e-commerce platforms. We empower businesses to excel by building exceptional customer support teams, fostering environments where communication and problem-solving are paramount. We believe in nurturing careers and providing the tools needed for success in the fast-paced digital marketplace. If you’re an online chat support specialist eager to make a tangible impact and grow within a supportive structure, Career.zycto offers an unparalleled launchpad for your professional journey. Elevate your career with us and become a vital link in the e-commerce success story.
Advertisement
Job Description
Are you a natural communicator with a passion for helping others and a knack for solving problems quickly and efficiently? Career.zycto is seeking enthusiastic and customer-focused individuals to join our growing team as an Online Chat Support Specialist for a prominent e-commerce platform based in Isheri, Lagos. In this vital role, you will be the first point of contact for customers navigating their online shopping experience, providing real-time assistance and ensuring a seamless, positive interaction from inquiry to resolution.
Our ideal candidate thrives in a fast-paced digital environment, possesses exceptional written communication skills, and is comfortable managing multiple conversations simultaneously. You will be responsible for addressing a wide range of customer inquiries, from order tracking and product information to payment issues, returns, exchanges, and basic technical troubleshooting. This isn’t just about answering questions; it’s about building trust, resolving concerns with empathy and professionalism, and turning potential frustrations into delightful customer experiences that enhance brand loyalty.
You will become an expert on the e-commerce platform’s products, services, and policies, empowering you to provide accurate, comprehensive, and up-to-date support. We are looking for someone who is proactive, detail-oriented, and has a genuine desire to exceed customer expectations with every interaction. Your ability to quickly grasp customer needs, articulate solutions clearly, and maintain a friendly yet professional demeanor will be paramount to your success and directly contribute to overall customer satisfaction and retention for the e-commerce business we support.
Advertisement
Working as part of a dedicated and dynamic support team, you’ll have access to comprehensive training designed to equip you with all the necessary tools and knowledge, alongside ongoing development opportunities to hone your skills and advance your career within the customer service domain. We foster a collaborative and supportive atmosphere where your contributions are highly valued, and your professional growth is actively encouraged. You’ll gain invaluable experience in a booming industry, learning to navigate complex customer scenarios and contributing to the operational excellence of a leading online retailer. If you’re ready to embark on a rewarding career where your communication skills can truly shine and you can make a tangible difference in the daily lives of online shoppers, we encourage you to apply. This is an excellent opportunity to join a forward-thinking company that values its employees and invests in their professional journey within the vibrant and ever-evolving e-commerce landscape.
Key Responsibilities
- Provide real-time chat support to customers regarding product inquiries, order status, and website navigation.
- Resolve customer issues efficiently and empathetically, including returns, exchanges, and payment concerns.
- Escalate complex technical issues or unresolved complaints to appropriate internal departments.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Adhere to established service level agreements (SLAs) and quality standards for all customer contacts.
- Educate customers on platform features, promotions, and self-service options.
- Contribute to a positive team environment by collaborating with colleagues and sharing best practices.
Required Skills
- Excellent written communication and grammar skills in English.
- Proven ability to type accurately and efficiently (minimum 40 WPM).
- Strong problem-solving and critical thinking abilities.
- Proficiency with various computer applications and web browsers.
- Customer-centric attitude with a high degree of empathy and patience.
- Ability to multitask and manage multiple chat conversations simultaneously.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in online chat support, customer service, or a call center environment.
- Familiarity with e-commerce platforms and online retail operations.
- Experience with CRM software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work flexible hours, including some evenings or weekends, if required.
- A diploma or degree in a related field.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive training and professional development opportunities.
- Supportive and collaborative team environment.
- Opportunities for career advancement within the customer service sector.
- Access to modern office facilities in Isheri, Lagos.
- Health and wellness initiatives.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your customer service experience and written communication skills. We look forward to reviewing your application!
