About Company
Empowering the next generation of e-commerce professionals, Career.zycto is a dynamic recruitment firm dedicated to connecting top talent with groundbreaking opportunities. We believe exceptional customer experience is the cornerstone of online success, and we’re seeking individuals who share this passion. Join our client’s innovative e-commerce platform through Career.zycto, where your skills in digital communication and problem-solving will directly shape customer satisfaction and loyalty. This role offers a unique chance to thrive in a fast-paced environment, contributing to a vibrant online marketplace and advancing your professional journey in the digital realm. We foster environments where dedication and empathy are celebrated.
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Job Description
Are you a natural communicator with a passion for helping others and a keen interest in the dynamic world of e-commerce? Career.zycto is thrilled to be recruiting on behalf of a leading e-commerce platform, seeking an enthusiastic and dedicated Online Chat Support Specialist to join their vibrant team in Lagos Island. This is an incredible opportunity to be the friendly voice and helpful guide for customers navigating an exciting online marketplace.
In this pivotal role, you will be the first point of contact for customers, providing real-time assistance through chat, ensuring a seamless and positive shopping experience. Your day will involve expertly addressing a wide range of inquiries, from tracking orders and resolving payment issues to assisting with product selection and guiding users through website functionalities. You’ll become a product guru, capable of explaining features and benefits with clarity and enthusiasm, and a problem-solver, adept at quickly diagnosing issues and offering effective solutions.
We are looking for someone who thrives in a fast-paced digital environment, possesses exceptional typing speed and accuracy, and demonstrates an unwavering commitment to customer satisfaction. Empathy, patience, and a professional demeanor are paramount, as you’ll be handling diverse customer needs and occasionally de-escalating challenging situations with grace. This role is more than just answering questions; it’s about building trust, fostering loyalty, and turning every customer interaction into an opportunity to enhance our client’s brand reputation.
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You will be part of a supportive team, receiving comprehensive training on the platform’s products, services, and support tools. This position offers not just a job, but a pathway to developing valuable skills in customer relationship management, digital communication, and e-commerce operations. If you’re ready to make a significant impact on thousands of online shoppers daily and grow your career with a forward-thinking company, we encourage you to apply. Join us and help shape the future of online retail customer service!
Key Responsibilities
- Provide prompt, accurate, and empathetic real-time chat support to customers regarding product inquiries, order status, technical issues, and general assistance.
- Efficiently resolve customer complaints and issues, escalating complex cases to the appropriate department when necessary to ensure timely resolution.
- Maintain a high level of customer satisfaction by delivering exceptional service and fostering positive customer relationships.
- Gather and document customer feedback to help improve products, services, and support processes.
- Stay updated on product features, company policies, and e-commerce trends to provide informed support.
- Collaborate with internal teams to ensure a consistent and seamless customer experience.
- Adhere to communication guidelines and quality standards in all customer interactions.
Required Skills
- Excellent written communication skills in English, with strong grammar and spelling.
- Proficiency in typing with speed and accuracy.
- Strong problem-solving abilities and critical thinking skills.
- Demonstrated empathy and patience in customer interactions.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- A proactive and positive attitude with a strong work ethic.
- Ability to work effectively in a fast-paced, dynamic environment.
Preferred Qualifications
- Minimum of 1 year experience in a customer service or chat support role, preferably within an e-commerce environment.
- Familiarity with CRM software (e.g., Zendesk, Salesforce Service Cloud).
- OND/HND/BSc in any discipline.
- Experience with online retail platforms and understanding of e-commerce processes.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health and wellness benefits.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
- Access to a modern and collaborative office environment.
- Regular team-building activities and social events.
- Contribution to a rapidly growing e-commerce sector.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and communication skills. We look forward to reviewing your application!
