About Company
Career.zycto is revolutionizing the e-commerce landscape by prioritizing seamless customer experiences. Our innovative platform is built on cutting-edge technology, connecting customers with the products they love effortlessly. We believe that exceptional support is the cornerstone of trust and loyalty. Joining our team means becoming a crucial part of a dynamic environment where your communication skills directly impact customer satisfaction. We foster a culture of continuous learning and growth, making it the perfect place for an online chat support specialist to thrive, hone their abilities, and genuinely make a difference in our users’ daily lives.
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Job Description
Are you a natural communicator with a passion for helping others? Do you thrive in a fast-paced digital environment and possess a knack for problem-solving? Career.zycto, a rapidly evolving e-commerce platform, is seeking a dedicated and enthusiastic Online Chat Support Specialist to join our vibrant team in GRA, Ikeja. In this crucial role, you will be the first point of contact for our valued customers, providing real-time assistance, resolving inquiries, and ensuring a seamless shopping experience. Your ability to connect with customers through written communication, coupled with your product knowledge, will be key to building lasting relationships and enhancing our brand’s reputation. We’re looking for someone who is not just technically proficient but also genuinely enjoys making a positive impact on every interaction. If you are detail-oriented, empathetic, and eager to contribute to a growing e-commerce success story, we encourage you to apply and become a pivotal part of our customer satisfaction journey.
Key Responsibilities
- Provide timely and accurate responses to customer inquiries via live chat, email, and other digital channels.
- Assist customers with product information, order tracking, returns, exchanges, and payment issues.
- Troubleshoot technical problems related to the e-commerce platform and guide users through solutions.
- Escalate complex issues to appropriate internal teams when necessary, ensuring proper follow-up.
- Maintain a high level of customer satisfaction through professional, empathetic, and efficient service.
- Document all customer interactions and resolutions accurately in our CRM system.
- Identify and report recurring customer issues or trends to improve product and service offerings.
- Contribute to the development and maintenance of FAQs and knowledge base articles.
Required Skills
- Excellent written communication skills in English, with strong grammar and spelling.
- Proven experience in a customer service or chat support role, preferably within e-commerce.
- Proficiency in using CRM software and live chat platforms.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Strong problem-solving abilities and a customer-centric approach.
- High level of empathy and patience when dealing with diverse customer queries.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Bachelor's degree or HND in any discipline.
- Familiarity with e-commerce platforms and online retail trends.
- Experience with ticketing systems like Zendesk, Freshdesk, or similar.
- Fluency in an additional local language (e.g., Yoruba, Igbo, Hausa) is a plus.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance.
- Paid time off and public holidays.
- Opportunities for professional development and career growth.
- Dynamic and supportive work environment.
- Regular team-building activities and social events.
- Modern office space with state-of-the-art facilities.
How to Apply
Ready to make a difference? We encourage all qualified candidates to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a perfect fit for this role. We look forward to hearing from you!
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