About Company
Imagine a dynamic environment where your communication skills directly impact customer happiness and drive business growth. Career.zycto is a rapidly expanding force in the e-commerce sector, committed to revolutionizing online retail experiences. We champion a supportive culture that values innovation, efficiency, and exceptional customer engagement. For an online chat support specialist, this means continuous learning, direct impact on user satisfaction, and being at the forefront of customer interaction, turning queries into loyalty. Join us and contribute to shaping the future of digital shopping.
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Job Description
Career.zycto is on the lookout for a dedicated and customer-focused Online Chat Support Specialist to join our vibrant team. In this pivotal role, you will be the frontline of our e-commerce platform, engaging directly with customers through live chat to provide timely, accurate, and empathetic assistance. You will play a crucial part in ensuring a seamless shopping experience for our users, from pre-purchase inquiries about products and services to post-purchase support, order tracking, and issue resolution. This position demands excellent written communication skills, a keen eye for detail, and a proactive approach to problem-solving. We are seeking an individual who thrives in a fast-paced digital environment, is passionate about delivering outstanding service, and can effectively represent our brand with professionalism and warmth. If you are a natural communicator with a knack for making online interactions positive and productive, and eager to grow within a tech-driven company, we encourage you to apply and become an integral part of our customer success story.
Key Responsibilities
- Provide prompt and professional chat support to customers regarding product inquiries, order status, technical issues, and general concerns.
- Resolve customer complaints and issues efficiently and effectively, escalating complex problems to the appropriate internal teams when necessary.
- Maintain a high level of product knowledge to accurately answer questions and guide customers through the e-commerce platform.
- Document customer interactions and resolutions accurately in the CRM system.
- Identify and escalate trends in customer feedback to management for continuous service and product improvement.
- Assist customers with navigation, account management, and troubleshooting common website issues.
- Collaborate with sales, logistics, and technical teams to ensure a cohesive customer experience.
- Contribute to the development and maintenance of FAQs and self-help resources for customers.
Required Skills
- Minimum of 1 year experience in online chat support, customer service, or a related role, preferably within an e-commerce environment.
- Exceptional written communication skills with impeccable grammar, spelling, and punctuation.
- Proficiency in using CRM software and live chat platforms.
- Ability to multitask and manage multiple chat conversations simultaneously without compromising quality.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Excellent interpersonal skills and a customer-centric mindset.
- Proficient in Microsoft Office Suite (Word, Excel) or Google Workspace.
Preferred Qualifications
- OND/HND/BSc in Communication, Business Administration, or a related field.
- Familiarity with various e-commerce platforms and online retail trends.
- Experience with Zendesk, Intercom, or similar customer support tools.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
- Modern office space with amenities.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your relevant experience and communication skills. We look forward to reviewing your application!
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